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[Support request] Gallery bug

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Home Forums Support Gallery bug

  • This topic has 1 reply, 2 voices, and was last updated 3 years ago by David.
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  • Author
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  • #2570089
    Ewa

    Hello,

    Till now I have been using an external plugin for product gallery which is : WooThumbs for WooCommerce by Iconic. Just a while ago I uninstalled this plugin because I wanted to get back to default product gallery solution. To my surprise the product pages stopped displaying at all. This is clearly caused by the plugin deactivation because when I activate it again, the product page gets back.

    Could you please help me to identify the reason. Here is the example of a product page which should display:

    #2570137
    David
    Staff
    Customer Support

    Hi there,

    i would suggest you raise a support topic with the plugin author as they may have knowledge of this.
    And in the meantime, try:

    1. Dashboard > Settings > Permalinks -> Click Save Changes to rebuild the sites permalinks.
    2. Clear any plugin / server caches.

    Check if the page works.

    If it doesn’t then disable ALL other plugins and any Child Theme.
    And recheck.

    Let me know,

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