[Resolved] Footer widgets disappeared

Home Forums Support [Resolved] Footer widgets disappeared

Home Forums Support Footer widgets disappeared

  • This topic has 7 replies, 2 voices, and was last updated 1 week, 1 day ago by Fernando.
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  • #2296585
    Jon

    I have three footer widgets. After adding an Elements Hook, the widgets disappeared! Even after completely deleting the element, the widgets still will not display. I can see the footer widgets in the admin menu, but they do not render for the user.

    I saw a similar problem on the forum topic: https://generatepress.com/forums/topic/footer-widgets-disapeared-after-adding-4th-and-5th-footer-widget/
    Although my situation is slightly different, I disabled all the plug-ins and re-enabled them as suggested in this topic; it did not work.

    I have caching disabled during development.

    There is an earlier version of the staging site, I’ll put both in the “Private Information” area so you can see.

    #2296725
    Fernando
    Customer Support

    Hi Jon,

    In Appearance > Widgets, do the Footer Widget sections have Blocks?

    Moreover, in Customize > Layout > Footer, do you footer widgets set to a specific number?

    #2296958
    Jon

    Thanks for the reply. BTW, earlier I said I have three footer widgets, but there is really four.

    Q: In Appearance > Widgets, do the Footer Widget sections have Blocks?
    A: Yes. Four footer widgets, two have GB containers, in fact.

    Q: Moreover, in Customize > Layout > Footer, do you footer widgets set to a specific number?
    A: It is zero. When I change it to 4 as part working with your question, the widgets appear but there is no styling (background, padding, etc). (Should I leave it at 4, or should I set it back to zero, where it was?)

    All I did previously was play around with the Elements. I didn’t mess with the widgets or customizer, but somehow it got whacked.

    #2296972
    Fernando
    Customer Support

    I see. Using Elements shouldn’t have caused this. There’s no code included in GP Elements that would affect widget content, and settings in your Customizer.

    This is odd. I would assume something happened to your database somehow?

    You may leave it at four, as setting it back to 0 wouldn’t show your widgets.

    You should be able to add padding in Customize > Layout > Footer as well.

    As for the background color, you may alter it in Customize > Colors > Footer Widgets.

    #2296992
    Jon

    Yikes. This project is on a shared hosting platform so there’s been no direct DB work. I haven’t even run so much as a query with this project.

    Since the remedy to go in and do some rebuilding, I will probably jettison the footer widgets altogether and rebuild it in a single footer Element. This project has brought me closer to Elements; it makes for less clicking around the customizer. The only bad thing about it is the name (same as the HTML “element”); it can be confusing in a team setting with people not familiar with GP.

    I’ll come back and close the ticket if I don’t encounter any more hidden surprises.

    #2297000
    Fernando
    Customer Support

    I see. Hope it goes well!

    #2297996
    Jon

    I’m closing this ticket. The footer has been rebuilt using elements this time.

    I don’t know what whacked my footer before; hopefully it won’t happen again.

    #2299226
    Fernando
    Customer Support

    Glad to hear that! Hopefully it doesn’t!

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