[Support request] First page load trouble

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  • #1351361
    Baltaru

    Hello.
    I am having this strange problem from some time on 2 of my GeneratePress sites:
    http://www.xtrashop.ro
    http://www.cristinamorosan.ro

    The first time I access one of this sites after a while (undetermined), the front page doesn’t load correctly. If I refresh the page, everything will look normal.

    I’ll try to upload some printscreens if I am allowed.

    Can anyone have a look?

    Thanks.

    #1351771
    David
    Staff
    Customer Support

    Hi there,

    you’re using Autoptimize – try clearing its Cache.

    #1352871
    Baltaru

    Hi, David.
    Tried clearing the cache, but didn’t change anything.

    #1352930
    Leo
    Staff
    Customer Support

    Any chance you can disable all plugins except GP Premium to eliminate conflicts from other plugins first?

    Let me know 🙂

    #1352934
    Baltaru

    Hard to reproduce the issue that way, Leo, as long as it seems to appear at first page load only…

    #1352976
    Baltaru

    I checked, and the mutual modules are:
    – Advanced Gutenberg
    – Advanced Gutenberg Blocks
    – Akismet anti-spam
    – Autoptimize
    – Facebook for WooCommerce (installed but deactivated on cristinamorosan.ro for some time)
    – GP Premium
    – Gutenberg
    – Jetpack by WordPress.com
    – Loginizer
    – Regenerate Thumbnails
    – Shortcode in Menus
    – Smush
    – Stackable – Gutenberg Blocks
    – Yoast SEO

    #1353123
    Leo
    Staff
    Customer Support

    Hard to reproduce the issue that way

    Not trying to reproduce the issue here, rather identify which plugin is causing the issue.

    If the issue disappears after the plugins are disabled, then you can reactivate them on by them to see which one is causing the issue.

    #1353345
    Baltaru

    Yes, Leo, I understand.
    What I say is that if this issue happening every now and then when you first access a page from the website, than how would one know what plugin would be to in conflict?
    Disabling all the plugins for more that a few hours means shutting down the sites, which is not desirable.

    Let me try one at a time, maybe I get lucky.
    I’ll start with non-essential ones. 🙂

    #1354095
    Leo
    Staff
    Customer Support

    If it’s live site with traffic, then it would be good to create a staging site using the same server to do some testing.

    #1354756
    Baltaru

    Yesterday I deactivated Autoptimize on both of them and the issue did not appear this mornig.
    Can anyone elese please chech how the sites look on the first load?

    Thanks!

    #1354789
    David
    Staff
    Customer Support

    Extrashop the only issue i see is the Logo is missing. Which looks related to whatever lazyload plugin is being used.

    The second site i cannot see any issues.

    #1356014
    Baltaru

    It is the second day without Autoptimize on both sites and no problem appears…

    #1356285
    David
    Staff
    Customer Support

    Try re-enabling Autoptimize and just apply the settings we provide here:

    https://generatepress.com/fastest-wordpress-theme/

    Do not enable Critical CSS or any of the other features.

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