[Support request] Error ficha producto al actualizar GP

[Maria del Mar]

Hola,

Se produce un mal funcionamiento del zoom en la imagen principal de la ficha de producto tras actualizar el tema.

Gracias

[Leo]

Hi there,

Can you guide me to the page where can see the issue?

The page isn’t in English.

Please make sure to clear and disable any caching plugin you are using as well

Thanks 🙂

[Maria del Mar]

Hi there,
For example in: https://solmarketing.site/producto/chaqueta-parka-arkansas-acolchada-rip-stop/ when you´re hover on the image.
The cache is desactivated.

[David]

Hi there,

can you try installing and running the Regenerate Thumbnails plugin.

[Maria del Mar]

Hi there,
I’ve tried this and error continue.
Look that the zoom effect is inverted.

[David]

What is the original image size you have uploaded?
The way the zoom works is it uses the largest available image which should be the one originally uploaded. Let me know.

[Maria del Mar]

The original image size uploaded is 900×900.
The image width set in the theme is 600.

[David]

Are you using any plugins related to Woocommerce or images?

[Maria del Mar]

Advanced AJAX Product Filters for WooCommerce
SG Optimizer
Smart WooCommerce Search
WooSwatches – Woocommerce Color or Image Variation Swatches
YITH WooCommerce Ajax Product Filter
YITH WooCommerce Catalog Mode

[Maria del Mar]

Thank you very.
The last update fix the problem.

[David]

Glad to hear that you got it resolved. 🙂

[Maria del Mar]

Hello
I have the same problem again 🙁

[Maria del Mar]

It´s the plugin SG Optimizer 🙁

[David]

Might be worth removing SG Optimizer and follow our optimization tips here:

https://generatepress.com/fastest-wordpress-theme/

[Maria del Mar]

Thanks for your quick response.
SG optimizer is the SiteGroung optimization plugin.
I have contacted them and they have fixed it.
They have deactivated an image optimization option to webp.

[Author]

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