[Resolved] customize blank

[Guillaume]

Hello,
I just checked and I’m fine
– GeneratePress version: 3.2.4
– GP Premium version: 2.2.1

I put a child theme that I downloaded from your site on the page https://docs.generatepress.com/article/using-child-theme/

Since when I click on “Customize” I have the empty left column as well as the central part.
Even after deleting the child theme I still have the same problem.

Thanks

[David]

Hi there,

is the issue only in the Customizer ?

[Guillaume]

Hi @David,

Yes only in the Customizer.

Thanks

[David]

IF you:

1. open the customizer
2. right click > inspect the page to open the browser developers tools.
3. in the developers tools open the Console tab.

Do you see any errors there ?

[Guillaume]

I have only 1 message : JQMIGRATE: Migrate is installed, version 3.3.2
load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,regenerator-runtime,wp-polyfill,w…

No errors
No warnings

thank you for your help

[David]

Can you try it opening the customizer in a Private/Incognito browser?

[Guillaume]

I got this message: This has been disabled (not connect)
When i am always connecting the white column and the white right part. Only the name of the site is present.

[Leo]

Just to confirm, the issue does not occur with the parent theme activated?

If so any chance you can provide the dashboard access for us to take a look?

[Guillaume]

Just to confirm, the issue does not occur with the parent theme activated?

Before installing the child theme everything worked now, even removing the child theme I can’t customize the theme.

If so any chance you can provide the dashboard access for us to take a look?

To which address do I send you the login credentials?

[Leo]

Before installing the child theme everything worked now, even removing the child theme I can’t customize the theme.

Ok so let’s take a step further, can you activate a Twenty series WP theme to test if the issue still occurs?

[Guillaume]

I just realized a funny thing.
When I have the parent theme activated I can see the customizer of the child theme as long as the latter is not activated.
Ditto with the child theme, I can see the customize theme parent as long as it is not activated.

(google translate)

[Leo]

Sorry I’m confused about that statement – probably due to Google translate.

Can you answer this question again – does the issue occur when the parent theme is activated?

[Guillaume]

Can you answer this question again – does the issue occur when the parent theme is activated?

Yes

Ok so let’s take a step further, can you activate a Twenty series WP theme to test if the issue still occurs?

Twenty Twenty-One is the same

[Leo]

Twenty Twenty-One is the same

That means it’s not a theme issue. Can you try checking with your hosting support?

[Guillaume]

OK,

Weird I can see customize of themes as long as they are not activated.

[Author]

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