- This topic has 33 replies, 4 voices, and was last updated 2 years, 7 months ago by
.
-
Posts
-
As in the title, all GP and GP Premium customization options are gone except for Widgets. Elements and Generate Blocks still working, but Customizer is non-existent across multiple sites.
Customer Support
Hi there,
Any chance you can disable all plugins except GP Premium to eliminate conflicts from other plugins first?
Let me know 🙂
I tried that … even with all plugins deactivated except for GP Premium, caches cleared, still no customization options across multiple sites.
That sounds strange – haven’t had any other reports on this so it’s likely something specific to your install.
Any custom functions or child theme?
Does the customizer work normally in a Twenty series WP theme?
No custom functions, just switched on site to Twenty-One … same issue. Only Widgets option. Also tried to access customizer through Appearance/GeneratePress panel and same thing.
Also just checked it on a site that is just aging and hasn’t been updated in a while … same thing.
Hold on! Customizer works in Chrome, not in Safari. Trying a different machine to see if it is localized or Safari-wide …
Hmm if it happens using Twenty series theme as well then it’s likely a WordPress issue.
Maybe the files are corrupted somehow?
You can try re-installing WordPress or restore a working backup?
Hold on! Customizer works in Chrome, not in Safari. Trying a different machine to see if it is localized or Safari-wide …
Ahh maybe a browser extension conflict then.
Tried on different Macs and an iPad … Customizer not showing up in any of the Safaris, but works fine in all Chromes.
I am using no browser extensions …
Safari Version 15.1 (17612.2.6.1.1)
What if you use private mode in Safari?
Unfortuantely I’m running out of ideas here.
You could check with WP’s support team to see if they’ve heard any similar reports.
Lol … yeah, I don’t have the time to go through WP support. Your theme is currently not compatible with the most recent versions of Safari on 3 different Macs, an iPad, and an iPhone. I am sure it will be something you will want to look into and I’ll monitor the support forum for when others start submitting bug reports as well.
GP 3.0.4 and GPP 2.0.3 are the latest stable versions that have been released for a long time with no reports on this.
I just tested on a MAC using Safari and didn’t encounter any issues.
Since the issue exists in a Twenty series WP theme, I’d say it’s safe to assume that it’s not a theme issue.
I’d assume this isn’t always an issue for you? Have you tried re-installing WP or restoring a working backup?
You can always check with your hosting support to see if they can help to identify the issue.
Rolled site back one week … still no Customizer in Safari across multiple machines.
- You must be logged in to reply to this topic.