[Resolved] Critical error when trying to Customize GeneratePress Theme

Home Forums Support Critical error when trying to Customize GeneratePress Theme

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  • #1168908
    Andrei Cosmovici

    Hi,

    I tried today to click on the Customise button from the GeneratePress Theme, and a blank page whith the messabe below appears:

    ”There has been a critical error on your website. Please check your site admin email inbox for instructions.
    Learn more about debugging in WordPress.”

    Any options to fix this?…

    Thanks!
    Andrei

    #1168961
    David
    Staff
    Customer Support

    Hi there,

    try disabling all other plugins apart from GP Premium to test for a conflict.

    If there is still an issue can you check #5 here:
    https://docs.generatepress.com/article/debugging-tips/

    #1168989
    Andrei Cosmovici

    The problem comes from the GP Premium plug-in. Next step?

    #1169010
    David
    Staff
    Customer Support

    OK so can retry creating the error, and when it occurs, Right Click > Inspect and let us know of any Red Errors displayed in the console

    #1169265
    Andrei Cosmovici

    Please check photo below.

    Credentials for access to the blog would help?

    #1169318
    Tom
    Lead Developer
    Lead Developer

    Can you check the error_log file on your server? A 500 error should be logged in there. What’s the latest entry?

    #1170094
    Andrei Cosmovici

    It seems it takes time to have an answer from those who manage the server. I don’t have access to the server, this is the rule. So, meantime, is there another way to try to fix this problem?

    As I asked yesterday, credentials to access the blog dashboard would be useful?

    #1170191
    David
    Staff
    Customer Support

    Can you go to Tools > Site Health > Info and send us a screen shot of the Server details.

    As its Server related the issue will need to be resolved at the server level but we can at least look to see what may be the cause.

    #1170222
    Andrei Cosmovici

    I have no acces to the CPanel. It’s a security matter, so all I need is fixed by my hosting company. I should wait, and wait, and wait (I guess…).

    #1170267
    David
    Staff
    Customer Support

    In the WordPress Dashboard > Tools > Site Health > is where you can find the report.
    Happy to have a look at that to see of there is anything obvious that is wrong.

    #1170518
    Andrei Cosmovici

    Should I ask for a PHP Update?

    #1170523
    David
    Staff
    Customer Support

    For security reasons its best to be on the latest stable version of PHP that your server supports.
    GP is tested and works on 7.3

    On that screen there is an Info tab at the top. Click on that and expand the Server details. And send us a screenshot of that too

    #1170527
    Andrei Cosmovici
    
    ### wp-core ###
    
    version: 5.3.2
    site_language: en_GB
    user_language: en_GB
    timezone: +02:00
    permalink: /%postname%/
    https_status: true
    user_registration: 0
    default_comment_status: open
    multisite: false
    user_count: 2
    dotorg_communication: true
    
    ### wp-paths-sizes ###
    
    wordpress_path: /home/teri/blog.teri.ro
    wordpress_size: 819.77 MB (859587534 bytes)
    uploads_path: /home/teri/blog.teri.ro/wp-content/uploads
    uploads_size: 91.07 MB (95492320 bytes)
    themes_path: /home/teri/blog.teri.ro/wp-content/themes
    themes_size: 1.98 MB (2080381 bytes)
    plugins_path: /home/teri/blog.teri.ro/wp-content/plugins
    plugins_size: 25.94 MB (27201531 bytes)
    database_size: 2.50 MB (2624362 bytes)
    total_size: 941.26 MB (986986128 bytes)
    
    ### wp-dropins (1) ###
    
    advanced-cache.php: true
    
    ### wp-active-theme ###
    
    name: GeneratePress (generatepress)
    version: 2.4.1
    author: Tom Usborne
    author_website: https://tomusborne.com
    parent_theme: none
    theme_features: automatic-feed-links, post-thumbnails, post-formats, woocommerce, title-tag, html5, customize-selective-refresh-widgets, align-wide, responsive-embeds, custom-logo, menus, editor-style, widgets
    theme_path: /home/teri/blog.teri.ro/wp-content/themes/generatepress
    
    ### wp-mu-plugins (1) ###
    
    Elementor Safe Mode: version: 1.0.0, author: Elementor.com
    
    ### wp-plugins-active (6) ###
    
    Akismet Anti-Spam: version: 4.1.3, author: Automattic
    Easy Theme and Plugin Upgrades: version: 2.0.1, author: Chris Jean
    GP Premium: version: 1.9.1, author: Tom Usborne
    Simple CSS: version: 1.1, author: Tom Usborne
    Widget for Social Page Feeds: version: 6.0, author: Milap Patel
    WP Force SSL: version: 1.55, author: WebFactory Ltd
    
    ### wp-plugins-inactive (2) ###
    
    PHP Compatibility Checker: version: 1.5.0, author: WP Engine
    Social Media and Share Icons (Ultimate Social Media): version: 2.5.1, author: UltimatelySocial
    
    ### wp-media ###
    
    image_editor: WP_Image_Editor_GD
    imagick_module_version: Not available
    imagemagick_version: Not available
    gd_version: bundled (2.1.0 compatible)
    ghostscript_version: unknown
    
    ### wp-server ###
    
    server_architecture: Linux 2.6.32-954.3.5.lve1.4.74.el6.x86_64 x86_64
    httpd_software: Apache
    php_version: 7.0.33 64bit
    php_sapi: cgi-fcgi
    max_input_variables: 6000
    time_limit: 300
    memory_limit: 1024M
    max_input_time: 600
    upload_max_size: 1024M
    php_post_max_size: 1024M
    curl_version: 7.67.0 OpenSSL/1.1.1d
    suhosin: false
    imagick_availability: false
    htaccess_extra_rules: true
    
    ### wp-database ###
    
    extension: mysqli
    server_version: 10.0.38-MariaDB-cll-lve
    client_version: mysqlnd 5.0.12-dev - 20150407 - $Id: b5c5906d452ec590732a93b051f3827e02749b83 $
    
    ### wp-constants ###
    
    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /home/teri/blog.teri.ro/wp-content
    WP_PLUGIN_DIR: /home/teri/blog.teri.ro/wp-content/plugins
    WP_MAX_MEMORY_LIMIT: 1024M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: false
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_LOCAL_DEV: undefined
    DB_CHARSET: utf8mb4
    DB_COLLATE: undefined
    
    ### wp-filesystem ###
    
    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    mu-plugins: writable
    
    
    #1170620
    David
    Staff
    Customer Support

    Well there is nothing there that stands out as a problem.
    Will have to wait and see what your host has to say – sorry.

    #1170854
    Andrei Cosmovici

    Ok, we’ll wait…
    So there is not from the PHP version?
    Will try to urge my request. Come back asap. Thks for your support, anyway! 🙂

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