[Resolved] Critical error when trying to Customize GeneratePress Theme

[Andrei Cosmovici]

Hi,

I tried today to click on the Customise button from the GeneratePress Theme, and a blank page whith the messabe below appears:

”There has been a critical error on your website. Please check your site admin email inbox for instructions.
Learn more about debugging in WordPress.”

Any options to fix this?…

Thanks!
Andrei

[David]

Hi there,

try disabling all other plugins apart from GP Premium to test for a conflict.

If there is still an issue can you check #5 here:
https://docs.generatepress.com/article/debugging-tips/

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[Andrei Cosmovici]

The problem comes from the GP Premium plug-in. Next step?

[David]

OK so can retry creating the error, and when it occurs, Right Click > Inspect and let us know of any Red Errors displayed in the console

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[Andrei Cosmovici]

Please check photo below.

Credentials for access to the blog would help?

[Tom]

Can you check the error_log file on your server? A 500 error should be logged in there. What’s the latest entry?

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

[Andrei Cosmovici]

It seems it takes time to have an answer from those who manage the server. I don’t have access to the server, this is the rule. So, meantime, is there another way to try to fix this problem?

As I asked yesterday, credentials to access the blog dashboard would be useful?

[David]

Can you go to Tools > Site Health > Info and send us a screen shot of the Server details.

As its Server related the issue will need to be resolved at the server level but we can at least look to see what may be the cause.

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[Andrei Cosmovici]

I have no acces to the CPanel. It’s a security matter, so all I need is fixed by my hosting company. I should wait, and wait, and wait (I guess…).

[David]

In the WordPress Dashboard > Tools > Site Health > is where you can find the report.
Happy to have a look at that to see of there is anything obvious that is wrong.

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[Andrei Cosmovici]

Should I ask for a PHP Update?

[David]

For security reasons its best to be on the latest stable version of PHP that your server supports.
GP is tested and works on 7.3

On that screen there is an Info tab at the top. Click on that and expand the Server details. And send us a screenshot of that too

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[Andrei Cosmovici]

### wp-core ###

version: 5.3.2
site_language: en_GB
user_language: en_GB
timezone: +02:00
permalink: /%postname%/
https_status: true
user_registration: 0
default_comment_status: open
multisite: false
user_count: 2
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /home/teri/blog.teri.ro
wordpress_size: 819.77 MB (859587534 bytes)
uploads_path: /home/teri/blog.teri.ro/wp-content/uploads
uploads_size: 91.07 MB (95492320 bytes)
themes_path: /home/teri/blog.teri.ro/wp-content/themes
themes_size: 1.98 MB (2080381 bytes)
plugins_path: /home/teri/blog.teri.ro/wp-content/plugins
plugins_size: 25.94 MB (27201531 bytes)
database_size: 2.50 MB (2624362 bytes)
total_size: 941.26 MB (986986128 bytes)

### wp-dropins (1) ###

advanced-cache.php: true

### wp-active-theme ###

name: GeneratePress (generatepress)
version: 2.4.1
author: Tom Usborne
author_website: https://tomusborne.com
parent_theme: none
theme_features: automatic-feed-links, post-thumbnails, post-formats, woocommerce, title-tag, html5, customize-selective-refresh-widgets, align-wide, responsive-embeds, custom-logo, menus, editor-style, widgets
theme_path: /home/teri/blog.teri.ro/wp-content/themes/generatepress

### wp-mu-plugins (1) ###

Elementor Safe Mode: version: 1.0.0, author: Elementor.com

### wp-plugins-active (6) ###

Akismet Anti-Spam: version: 4.1.3, author: Automattic
Easy Theme and Plugin Upgrades: version: 2.0.1, author: Chris Jean
GP Premium: version: 1.9.1, author: Tom Usborne
Simple CSS: version: 1.1, author: Tom Usborne
Widget for Social Page Feeds: version: 6.0, author: Milap Patel
WP Force SSL: version: 1.55, author: WebFactory Ltd

### wp-plugins-inactive (2) ###

PHP Compatibility Checker: version: 1.5.0, author: WP Engine
Social Media and Share Icons (Ultimate Social Media): version: 2.5.1, author: UltimatelySocial

### wp-media ###

image_editor: WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
gd_version: bundled (2.1.0 compatible)
ghostscript_version: unknown

### wp-server ###

server_architecture: Linux 2.6.32-954.3.5.lve1.4.74.el6.x86_64 x86_64
httpd_software: Apache
php_version: 7.0.33 64bit
php_sapi: cgi-fcgi
max_input_variables: 6000
time_limit: 300
memory_limit: 1024M
max_input_time: 600
upload_max_size: 1024M
php_post_max_size: 1024M
curl_version: 7.67.0 OpenSSL/1.1.1d
suhosin: false
imagick_availability: false
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 10.0.38-MariaDB-cll-lve
client_version: mysqlnd 5.0.12-dev - 20150407 - $Id: b5c5906d452ec590732a93b051f3827e02749b83 $

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/teri/blog.teri.ro/wp-content
WP_PLUGIN_DIR: /home/teri/blog.teri.ro/wp-content/plugins
WP_MAX_MEMORY_LIMIT: 1024M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined
DB_CHARSET: utf8mb4
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable

[David]

Well there is nothing there that stands out as a problem.
Will have to wait and see what your host has to say – sorry.

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[Andrei Cosmovici]

Ok, we’ll wait…
So there is not from the PHP version?
Will try to urge my request. Come back asap. Thks for your support, anyway! 🙂

[Author]

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