- This topic has 29 replies, 6 voices, and was last updated 3 years, 4 months ago by Tom.
June 7, 2018 at 8:34 am #594156Lee
Hi, we’re having an issue with one of our sites where when we login and go to edit something, none of the content is displaying for any pages or sections.
We’ve done all updates and also tried turning sections off but that just displays an empty content box as well.
Any ideas what this could be?June 7, 2018 at 8:43 am #594157Les Black
I am having the same issue. Content in sections throughout one of my websites is blank. Other sites work fine. I have tried editing in both Chrome and Firefox on two different Macs. No luck. I have tried updating and deactivating all the usual suspects in plugins, including any running only on this site, without success. Any further suggestions?June 7, 2018 at 8:56 am #594167DavidStaffCustomer SupportJune 7, 2018 at 11:09 am #594311Les Black
Thank you for your reply, David. The caching plugins on my site have been deactivated for a while. I made a minor change in a customizer setting and published it, which I understand clears GP’s CSS cache. I have repeatedly cleared my browser cache. Anything I missed?June 7, 2018 at 11:39 am #594344DavidStaffCustomer SupportJune 7, 2018 at 12:24 pm #594369Les Black
Thank you, David. I ftp’ed into the server and deleted the files in the cache, all old. This did not make a difference.June 7, 2018 at 1:19 pm #594402DavidStaffCustomer Support
Its odd, there were a couple of cases of this reported in the last month, one of them took a while to clear for no explainable reason, here is the topic on that one. The user could see the content on Firefox but not on Chrome.June 7, 2018 at 1:37 pm #594422Les Black
Thank you for trying, David. I will see if the issue clears up overnight and post again tomorrow. Right now, three browsers (Chrome, Firefox, Safari) display no content (just settings) in sections on one particular website. Because I get paid to keep this site current, I am concerned. Please let me know if you have further thoughts.
PS- I wonder how Lee, who started this thread, is doing.June 7, 2018 at 1:42 pm #594424DavidStaffCustomer Support
Keep us posted, to the best of my knowledge that post was the last case to be cleared up. I managed to replicate it on one old test site and it cleared the follow day, the only thing i did (indirectly) was a restart of my mac (due to overdue updates).June 7, 2018 at 1:54 pm #594432Rachel
Hello guys, just wanted to say that I also have this problem. I went and updated some plug-ins and then bam, nothing. It’s the whole area that’s gone! Very scary.
My knowledge is quite basic, so I don’t really follow all the web vocab like above.June 7, 2018 at 4:45 pm #594573DavidStaffCustomer Support
Hi Rachel, the issue came around with the WP 4.9.6 update. It is related to Browser Caching. If you can try clearing any cache plugins, server caches and the browser caches to see if the problem clears. Don’t be alarmed though the content will still be there.June 7, 2018 at 4:59 pm #594580TomLead DeveloperLead Developer
More than anything, this should just be a browser caching issue. WP 4.9.6 updated TinyMCE, which caused this issue with cached scripts.
You can test by using Incognito mode in your browser.June 7, 2018 at 5:14 pm #594639Rachel
Hi David, hi Tom! Thanks for your responses. I tried deleting the browser cache, at least all that I thought was relevant, but no good. Still nothing.
I don’t know how to delete plug-in cache or server cache. Google didn’t help a whole lot. Is server cache Static Cache? Absolutely no idea on any of this. SUPER NOOB.June 7, 2018 at 5:35 pm #594690TomLead DeveloperLead DeveloperJune 8, 2018 at 11:15 am #595429TomLead DeveloperLead Developer
Lee – can you try setting your URLs to use
https://in “Settings > General”? I think your issue is coming from a mixed content issue.
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