- This topic has 17 replies, 4 voices, and was last updated 2 years, 3 months ago by
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Posts
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Hi Dear,
Always Spin
https://prnt.sc/22rn24r
https://prnt.sc/22rn24rmethods i tried
1. I went to permalinks and hit save.
2. I uploaded wordpress’s default .htaccess file.I tried these but the problem is not solved.
Lead Developer
Hi there,
Your permalinks seems to be set to a custom structure.
Can you try setting them to “Post name” just to test if that fixes the issue?
Let us know 🙂
no i can’t do that my current link format is “/%postname%.html/”.
Customer Support
Hi there,
you can always change the structure back again.
If you’re concerned then move the site to a staging site, change the permalink structure to what Tom suggested, then enable the modules, and then change back the structureI set permalinks to /%postname%/.
I tried deleting the cookies and cache and re-enabling it from the generatepress section, but that also solves the problem.Is it working now ?
Sorry, the keyboard is auto-arranged. My problem persists.
“I set permalinks to /%postname%/.
I’ve tried deleting the cookies and cache and re-enabling it from the build section, but that doesn’t fix the problem either.”Is it ok if I try changing the structure as well? I can add back the current value once I’m done.
Also, have you tried deactivating your other plugins just to rule out a conflict?
I changed the build and the problem was not solved.
I disabled all plugins but that didn’t fix the problem.Is there any way you can build a staging version of the site so I can play with it/debug a bit further without affecting your live site?
There is a backup of my site, but I don’t know how to create a system like you said.
Your hosting might be able to point you in the right direction when it comes to creating a staging version of the site. Some hosts have a one-click option to do so.
The problem persists. What could be causing this problem?
Customer Support
Can you provide the staging site access (login URL, username and password) for Tom to test?
You can use the private URL field:
https://docs.generatepress.com/article/using-the-premium-support-forum/#private-informationI added the site url and login information.
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