- This topic has 17 replies, 4 voices, and was last updated 2 weeks, 5 days ago by Tom.
December 12, 2021 at 5:58 am #2046378CanDecember 12, 2021 at 2:23 pm #2046814TomLead DeveloperLead Developer
Your permalinks seems to be set to a custom structure.
Can you try setting them to “Post name” just to test if that fixes the issue?
Let us know 🙂December 13, 2021 at 4:35 am #2047335Can
no i can’t do that my current link format is “/%postname%.html/”.December 13, 2021 at 6:37 am #2047458DavidStaffCustomer Support
you can always change the structure back again.
If you’re concerned then move the site to a staging site, change the permalink structure to what Tom suggested, then enable the modules, and then change back the structureDecember 13, 2021 at 6:42 am #2047467Can
I set permalinks to /%postname%/.
I tried deleting the cookies and cache and re-enabling it from the generatepress section, but that also solves the problem.December 13, 2021 at 2:11 pm #2047942DavidStaffCustomer SupportDecember 14, 2021 at 2:34 am #2048445Can
Sorry, the keyboard is auto-arranged. My problem persists.
“I set permalinks to /%postname%/.
I’ve tried deleting the cookies and cache and re-enabling it from the build section, but that doesn’t fix the problem either.”December 14, 2021 at 9:16 pm #2049425TomLead DeveloperLead Developer
Is it ok if I try changing the structure as well? I can add back the current value once I’m done.
Also, have you tried deactivating your other plugins just to rule out a conflict?December 15, 2021 at 2:00 am #2049577Can
I changed the build and the problem was not solved.
I disabled all plugins but that didn’t fix the problem.December 15, 2021 at 11:32 am #2050334TomLead DeveloperLead Developer
Is there any way you can build a staging version of the site so I can play with it/debug a bit further without affecting your live site?December 15, 2021 at 1:24 pm #2050392Can
There is a backup of my site, but I don’t know how to create a system like you said.December 15, 2021 at 2:02 pm #2050414TomLead DeveloperLead Developer
Your hosting might be able to point you in the right direction when it comes to creating a staging version of the site. Some hosts have a one-click option to do so.December 23, 2021 at 1:16 pm #2057999Can
The problem persists. What could be causing this problem?December 23, 2021 at 5:51 pm #2058098LeoStaffCustomer Support
Can you provide the staging site access (login URL, username and password) for Tom to test?
You can use the private URL field:
https://docs.generatepress.com/article/using-the-premium-support-forum/#private-informationDecember 24, 2021 at 5:46 pm #2058836Can
I added the site url and login information.
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