Archived topic
Complete content from theme of site library not getting imported
19 replies · Started by Arun on May 1, 2022
Hi Team
I am trying to import the theme from your site library.. I tried with Scribe and Read but in both the cases the site is not getting imported properly. The images are not coming and lot of other items are missing.
Hi Arun,
First off, can you confirm if you are using the latest theme version and premium plugin version as shown here?
https://docs.generatepress.com/article/generatepress-and-gp-premium/
Moreover, can you confirm if you’re importing Demo Content as well? Example: https://share.getcloudapp.com/qGu7LKre
Lastly, If you have the latest versions and you’re importing demo content, can you try importing the site with all other non-GP plugins disabled? It would be good to take a backup before doing this.
Kindly let us know how it goes. :)
Yes, i am importing demo content also.
I have GP Premium Version 2.1.2 | By Tom Usborne installed.
I tried to import again after disabling the other plugins. but same issue.
The graphics are not getting imported. Pictures are not coming.
Can you provide the link to the site in question?
You may use the private information field for this: https://docs.generatepress.com/article/using-the-premium-support-forum/#private-information
Hope to hear from you soon. :)
pasted the link in private information.
May we also know the version of your GeneratePress Theme?
Can you try reimporting again, and while reimporting, hit Right Click > Inspect then go to the Console tab? Example: https://share.getcloudapp.com/OAu6eBYj
See if there are any errors occurring while importing.
Kindly let us know how it goes. :)
GeneratePressVersion: 3.1.3
Reimported.. But didn't find option of console.
Thank you for clarifying and sorry for the back and forth. Perhaps you can share temporary credentials so we could view your website from our end and investigate further?
Please use the private information field for this: https://docs.generatepress.com/article/using-the-premium-support-forum/#private-information
Hope to hear from you soon. :)
pl check your private window
There’s seems to be no private information attached. Can you try attaching it once more? Also, forgot to ask if we may try re-importing from out end if needed?
Please find attached in private information
Hi
Yes you can try to reimport.. I am looking for a theme best for bloging site.. example scribe or read.
Can you try temporarily disabling all other plugins? Then, try temporarily deleting “Starter Templates” plugin? Then try reimporting again.
Kindly let us know once you’ve applied this as well, and I’ll test on my end too.
Starter templates disabled and removed.
all other plugins disabled except. gp premium and generate blocks.
