Can't verify the email

[Tom]

You can download the latest version in your account: http://generatepress.com/account/

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

[Miguel]

Thank you very much! 😀

[Miguel]

Hello Tom!

The best way to update manually?

I must deactivate the plugin, delete it and install it? or disable it and upload the zip file again?

Thanks for your help!

[Miguel]

Hello Tom,

I did it, first I deactivated the plugin, then unzipped the zip and up the GP-Premium folder overwriting files via FTP, and all are ok!

Regards!

[Tom]

That’s definitely one way 🙂

You can also delete the plugin from your Dashboard and upload the fresh zip.

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

[Robert Seidman]

@Tom: somewhat related to Miguel’s original problem, my e-mail verifies but GP Premium shows “unverified” and clicking activate does nothing so I don’t get the automatic plugin updates.

Robert

[Tom]

Interesting – I’ll have to take a better look.

Can you possibly send me a temporary admin login to support@generatepress.com?

I’m travelling tomorrow but will be home Monday morning and will sort it out for you 🙂

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

[Dee Broughton]

I have this same issue with one domain name on a server that is chock full of other domain names that use GeneratePress. I know it’s an hosting issue, but I don’t know what to tell them to look for.

I suspect it’s an issue with the new generic tlds for me, because I had odd issues running up against rules that the host needed to whitelist with other new tlds.

Can you look and see what I should maybe tell them? Sending you email with a login.

[Tom]

Hi Dee,

Sorry for not getting back to you sooner.

Can you manually update to the latest version of GP Premium and then try and activate your email? I believe I have this bug fixed 🙂

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

[Dee Broughton]

Great big sad face. Sorry, no.

I reinstalled WP, because I had given up using that domain that way. I downloaded GP Premium again from my account here. It does look quite different than it did before and says Ver. 1.2.9.2 GP and Ver 1.2.1 Premium.

I entered the email address and saved settings. However when I try to “Activate Email,” I get the error, “Email activation failed. This email does not exist in our records.”

[Tom]

Can you email me at support@generatepress.com with the email you’re trying to activate?

Thanks! 🙂

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

[Dee Broughton]

Done

[Author]

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