- This topic has 26 replies, 4 voices, and was last updated 6 years, 1 month ago by Dee Broughton.
January 25, 2015 at 1:18 pm #68713Miguel
Already installed the plugin GP Premium in one of my sites, but I can not verify the mail and can not receive the updates of plugin.
The status still unverified.
I have others two side with de plug-in working ok with my email verified.
Thank you.January 25, 2015 at 3:52 pm #68759TomLead DeveloperLead Developer
Do you have other sites activated on the same server?
You may need to contact your host to make sure our servers can talk: http://generatepress.com/knowledgebase/email-wont-verify/
Let me know 🙂January 25, 2015 at 8:14 pm #68783Miguel
Yes my other sites are in the same server with the email veryfied.
Any other solution?
You can send me a link for download the last version of GP Premium?
Miguel.January 26, 2015 at 12:36 am #68801TomLead DeveloperLead Developer
Absolutely positive the email is spelled correctly? No reason why it would work on one site and not the other on the same server.
Would you be willing to send me a temporary admin login to email@example.com so I could take a look myself?
Fixing this will be much easier for you long term – automatic updates are awesome.
Let me know 🙂January 26, 2015 at 8:07 am #68913Miguel
I’m send you a temporary admin login to support mail.
Thanks.January 26, 2015 at 10:55 am #68975TomLead DeveloperLead Developer
I just ran a quick test on the site that won’t activate, and received a 403 forbidden error when trying to get the response from my server.
This tells me that for some reason, your server is blocking communication to my server through this website only.
Maybe try giving them a call and seeing if they can spot the issue?
Let me know 🙂January 26, 2015 at 12:51 pm #69006Miguel
My hosting told me this:
“You need to contact Wordprress support to learn how to do that. That’s not seomthing we can do for you.”
Any other idea?
Thanks.January 27, 2015 at 4:04 pm #69336TomLead DeveloperLead Developer
Hmm, usually 403 forbidden error pages are server related, so they should be able to at least check the server logs and see if there’s a setting missing. It’s usually a permissions error, which are handled by the server guys.
Sorry you’re getting the run around, I just can’t really think of anything GP Premium related that would cause that error.January 28, 2015 at 8:07 am #69490Miguel
I’ll try again talk to the boys of hosting, but surely they tell me the same thing. I have access to my server, I could make the change?
Miguel.January 28, 2015 at 12:02 pm #69536TomLead DeveloperLead Developer
I’m afraid I don’t know much about servers, I’ve always relied on my hosting to know what’s wrong. Sounds like your hosting definitely isn’t very helpful – who are you using?January 28, 2015 at 12:16 pm #69539Miguel
I use a VPS of Bluehost.com
They insist that is a problem with WordPress and they can’t help me.
Any other ideas?January 28, 2015 at 1:13 pm #69578Miguel
Yes again they said they are not blocking anything, and send me this link http://gerhardpotgieter.com/2014/07/30/uploading-files-with-wp_remote_post-or-wp_remote_request/
I do not know what else I can do.
Please help me.January 28, 2015 at 9:55 pm #69750TomLead DeveloperLead Developer
That URL doesn’t really have much to do with the server at all.
I’m afraid I don’t know specifics.. You said another site on the same server was fine? Maybe try re-creating the problem site and see if it works then?
If not, you’ll just have to manually update the plugin when new versions come out, which isn’t a massive deal.January 29, 2015 at 11:58 am #70076Miguel
I will try what you suggest.
Can you send me the link for the last update? or where i can dowload?
Miguel.January 29, 2015 at 8:35 pm #70233Miguel
you could send me the link to the latest version of the plugin so that it can be installed manually?
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