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Can't verify the email

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Viewing 15 posts - 1 through 15 (of 27 total)
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  • #68713
    Miguel

    Hello,

    Already installed the plugin GP Premium in one of my sites, but I can not verify the mail and can not receive the updates of plugin.

    The status still unverified.

    I have others two side with de plug-in working ok with my email verified.

    Thank you.

    #68759
    Tom
    Lead Developer
    Lead Developer

    Hi Miguel,

    Do you have other sites activated on the same server?

    You may need to contact your host to make sure our servers can talk: http://generatepress.com/knowledgebase/email-wont-verify/

    Let me know 🙂

    #68783
    Miguel

    Hi Tom,

    Yes my other sites are in the same server with the email veryfied.

    Any other solution?

    You can send me a link for download the last version of GP Premium?

    Thank you.

    Miguel.

    #68801
    Tom
    Lead Developer
    Lead Developer

    Absolutely positive the email is spelled correctly? No reason why it would work on one site and not the other on the same server.

    Would you be willing to send me a temporary admin login to support@generatepress.com so I could take a look myself?

    Fixing this will be much easier for you long term – automatic updates are awesome.

    Let me know 🙂

    #68913
    Miguel

    Hello Tom,

    I’m send you a temporary admin login to support mail.

    Thanks.

    #68975
    Tom
    Lead Developer
    Lead Developer

    Hi Miguel,

    I just ran a quick test on the site that won’t activate, and received a 403 forbidden error when trying to get the response from my server.

    This tells me that for some reason, your server is blocking communication to my server through this website only.

    Maybe try giving them a call and seeing if they can spot the issue?

    Let me know 🙂

    #69006
    Miguel

    Hello Tom,

    My hosting told me this:

    “You need to contact Wordprress support to learn how to do that. That’s not seomthing we can do for you.”

    Any other idea?

    Thanks.

    #69336
    Tom
    Lead Developer
    Lead Developer

    Hmm, usually 403 forbidden error pages are server related, so they should be able to at least check the server logs and see if there’s a setting missing. It’s usually a permissions error, which are handled by the server guys.

    Sorry you’re getting the run around, I just can’t really think of anything GP Premium related that would cause that error.

    #69490
    Miguel

    Hello Tom,

    I’ll try again talk to the boys of hosting, but surely they tell me the same thing. I have access to my server, I could make the change?

    Thanks.

    Miguel.

    #69536
    Tom
    Lead Developer
    Lead Developer

    I’m afraid I don’t know much about servers, I’ve always relied on my hosting to know what’s wrong. Sounds like your hosting definitely isn’t very helpful – who are you using?

    #69539
    Miguel

    Hello Tom,
    I use a VPS of Bluehost.com
    They insist that is a problem with WordPress and they can’t help me.

    Any other ideas?

    #69578
    Miguel

    Yes again they said they are not blocking anything, and send me this link http://gerhardpotgieter.com/2014/07/30/uploading-files-with-wp_remote_post-or-wp_remote_request/

    I do not know what else I can do.

    Please help me.

    #69750
    Tom
    Lead Developer
    Lead Developer

    That URL doesn’t really have much to do with the server at all.

    I’m afraid I don’t know specifics.. You said another site on the same server was fine? Maybe try re-creating the problem site and see if it works then?

    If not, you’ll just have to manually update the plugin when new versions come out, which isn’t a massive deal.

    #70076
    Miguel

    Hello,

    I will try what you suggest.

    Can you send me the link for the last update? or where i can dowload?

    Regards

    Miguel.

    #70233
    Miguel

    Hello Tom

    you could send me the link to the latest version of the plugin so that it can be installed manually?

    thanks

    Regards

    Miguel.

Viewing 15 posts - 1 through 15 (of 27 total)
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