[Resolved] Can't upload backgrounds

[Dani]

For some reasons I cannot upload background images in customizer. Please help.

[Monique]

I have the same issue. What’s wrong?

[Monique]

@Dani, for now I used the following work-around: export generate-background-settings, change the url to the header background and import the file again.

[Dani]

Thank you Monique. Unfortunately that only helps me in changing an exsiting bacground. I was trying to upload backgrounds to other positions where there is corrently no background.

Since you also have the same problem, I hope it’s just a bug that can be fixed.

[Leo]

Hi Dani and Monique,

Do you see the options in the customizer or seeing any errors?
Can you make sure the add-ons are activated as per #4 here? https://docs.generatepress.com/article/installing-gp-premium/

Let us know.

[Dani]

I see the options in the customizer and yes, I do have the add-ons activated. I don’t see any errors. It worked before, because I already changed a background, but when checking today, the upload button seems not to do anything.

[Leo]

Hi Dani,

Updating GP Premium to the latest version should fix that issue.
https://docs.generatepress.com/article/updating-gp-premium/

Let me know.

[Dani]

There is no button on my Generate Press to insert the lisence key? Do I now have to do it manually? I have a live online shop. I don’t want it to cause problems 🙁

[Dani]

Can’t I overwrite the files via ftp instead of deactivation and deleting???

[Leo]

I believe you can do that too. Manual update shouldn’t cause problems either though.

[Tom]

Either way will work as long as the new files are uploaded 🙂

[Dani]

I deleted it on a another test side. Then tried to upload the file I downloaded from your site. Now it says can’t install new theme, missing style.css file

[Leo]

GP Premium is a plugin, not a theme. This should help:
https://docs.generatepress.com/article/missing-style-css/

[Monique]

I have a premium licence and all the add-ons installed. I don’t see anywhere if I can insert a licence key or update the theme or the add-ons. I don’t understand

[Monique]

I know, but it is up to date, or so t seems in my plugin list

[Author]

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