- This topic has 28 replies, 5 voices, and was last updated 3 years, 5 months ago by Leo.
January 11, 2017 at 1:02 am #262843Dani
For some reasons I cannot upload background images in customizer. Please help.January 11, 2017 at 1:09 am #262845Monique
I have the same issue. What’s wrong?January 11, 2017 at 1:28 am #262850Monique
@Dani, for now I used the following work-around: export generate-background-settings, change the url to the header background and import the file again.January 11, 2017 at 1:46 am #262852Dani
Thank you Monique. Unfortunately that only helps me in changing an exsiting bacground. I was trying to upload backgrounds to other positions where there is corrently no background.
Since you also have the same problem, I hope it’s just a bug that can be fixed.January 11, 2017 at 8:35 am #262970LeoStaffCustomer Support
Hi Dani and Monique,
Do you see the options in the customizer or seeing any errors?
Can you make sure the add-ons are activated as per #4 here? https://docs.generatepress.com/article/installing-gp-premium/
Let us know.January 11, 2017 at 8:50 am #262972Dani
I see the options in the customizer and yes, I do have the add-ons activated. I don’t see any errors. It worked before, because I already changed a background, but when checking today, the upload button seems not to do anything.January 11, 2017 at 9:02 am #262976LeoStaffCustomer Support
Updating GP Premium to the latest version should fix that issue.
Let me know.January 11, 2017 at 9:11 am #262980Dani
There is no button on my Generate Press to insert the lisence key? Do I now have to do it manually? I have a live online shop. I don’t want it to cause problems 🙁January 11, 2017 at 9:16 am #262981Dani
Can’t I overwrite the files via ftp instead of deactivation and deleting???January 11, 2017 at 9:21 am #262983LeoStaffCustomer SupportJanuary 11, 2017 at 9:28 am #262989TomLead DeveloperLead DeveloperJanuary 11, 2017 at 9:44 am #263017Dani
I deleted it on a another test side. Then tried to upload the file I downloaded from your site. Now it says can’t install new theme, missing style.css fileJanuary 11, 2017 at 9:45 am #263019LeoStaffCustomer Support
GP Premium is a plugin, not a theme. This should help:
https://docs.generatepress.com/article/missing-style-css/January 11, 2017 at 9:46 am #263027Monique
I have a premium licence and all the add-ons installed. I don’t see anywhere if I can insert a licence key or update the theme or the add-ons. I don’t understandJanuary 11, 2017 at 9:48 am #263032Monique
I know, but it is up to date, or so t seems in my plugin list
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