[Support request] can't change the © at the bottom of my page – just stuck on ©GeneratePress

[Joanne]

Can you please help with this extremely annoying issue

[dasigna]

maybe this helps?

https://docs.generatepress.com/article/changing-the-copyright-message/

🙂

[Joanne]

No it doesn’t, I’ve done that it doesn’t work

[Joanne]

I didn’t say I didn’t know how to do it, I said that it doesn’t allow me to do it. There’s a subtle difference there

[dasigna]

you wrote you “cant” change it… to be exactly 🙂

– so what exactly you cant change???
only the ‘©’ or everything?
did you use the customizer or custom function …?

i dont see any reason why this should not work exept from page refresh/clearing cache issues …

[Joanne]

I used to have the option – the box at the bottom of your link and even when I typed within that the copyright that I wanted, it wouldn’t process the change. Now I do not even have that box anymore, which was pointless in the first place. I would upload screen grabs to show you but you don’t appear to support that feature here….

[dasigna]

so just to be clear:

we are talking of pro and the copyright module is activated and license active?

[Joanne]

well I paid the full amount, who knows?

[Joanne]

can you look into it. I received this message earlier from your team which prompted me to complain about an issue that I shouldn’t have.

[dasigna]

i would suggest to do two things:

1. deactivate the GP key and activate it again, clear all caches and make a force reload in your browser then try again.
2. test the php way to be sure theres nothing wrong with your wp backend.

[Joanne]

I don’t know how to do that

[dasigna]

… and i would strongly recommend NOT to post license keys here!!!!!!!!!

[Joanne]

delete that post then and then tell me how to make it work please

[dasigna]

I don’t know how to do that

you dont know how to do what?

suggestion 1. or 2.?

[Joanne]

1 and 2

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