- This topic has 11 replies, 4 voices, and was last updated 10 months ago by Tom.
November 20, 2019 at 9:11 am #1068720Amin
I have installed the latest version of the theme, but when I enter my license, on top of the page the following error appears:
“cURL error 28: Connection timed out after 10000 milliseconds”
Please adviseNovember 20, 2019 at 10:10 am #1068803DavidStaffCustomer SupportNovember 20, 2019 at 10:24 am #1068830Amin
I had a chat with my hosting (InMotion) and there shouldn’t be any issuesNovember 20, 2019 at 10:41 am #1068862DavidStaffCustomer SupportNovember 21, 2019 at 12:14 am #1069770Amin
They didn’t seem to get that.
Can you please do me a favour and explain it in technical terms so I can pass on the issue to them?
As when I simply tell them that I get a connection timeout when applying a license, they respond saying that is software related. What should I ask them to check exactly?November 21, 2019 at 4:21 am #1070189LeoStaffCustomer Support
Ask for the PHP version and cURL version.
This post should offer some info here:
https://generatepress.com/forums/topic/curl-error-28/November 21, 2019 at 9:02 am #1070998Amin
Here’s their response:
Your currently chose account PHP version is 7.0.33.
The server’s Curl version and config is:
curl 7.29.0 (x86_64-redhat-linux-gnu) libcurl/7.45.0 OpenSSL/1.0.1e zlib/1.2.7 libidn/1.28 libssh2/1.8.0
Protocols: dict file ftp ftps gopher http https imap imaps ldap ldaps pop3 pop3s rtsp scp sftp smb smbs smtp smtps telnet tftp
Features: AsynchDNS IDN IPv6 Largefile NTLM NTLM_WB SPNEGO SSL libz unix-socketsNovember 21, 2019 at 4:52 pm #1071606TomLead DeveloperLead Developer
It’s likely that your server firewall is blocking the communication. Your hosting tech support can find more details on the issue throughout this topic: https://generatepress.com/forums/topic/curl-error-28/
If they can confirm our IP isn’t blocked, we can make sure your server IP isn’t blocked on our end if you can share it with us.November 22, 2019 at 3:17 am #1072118Amin
Here’s their response:
I’m not seeing that the IP for generatepress.com, 18.104.22.168 isn’t showing as blocked on the server. Is there a more exact IP that you’re wanting to check? Or, can we create a temporary WordPress user, and if so, what are the exact steps in order to replicate that license error?
The IP address for your site is 22.214.171.124November 22, 2019 at 4:57 pm #1073236TomLead DeveloperLead DeveloperNovember 22, 2019 at 11:52 pm #1073406Amin
Yes it now worked! Seems like that was the issue.
ThanksNovember 23, 2019 at 8:14 am #1073933
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