Archived topic
Can't activate license (spinning loading icon)
10 replies · Started by Matt on April 20, 2022
Hey..
I just bought GP Premium and trying to activate it. The “Save key” button gets an indefinite loading icon.
It's similar to the issue here https://generatepress.com/forums/topic/cant-activate-license-3/ where the OP got it working by without Cloudflare.
I temporarily disabled Cloudflare, as per https://community.cloudflare.com/t/how-do-i-temporarily-disable-cloudflare/68798, but I still can't activate the license, the "save key" button just keeps spinning.
Thanks
Hi there,
if you can disable any cache plugins, then in Settings > Permalinks click Save Changes to rebuild permalinks. Then retry.
If that doesn't work try using the Secondary API - see here:
https://docs.generatepress.com/article/403-forbidden-when-activating-license-key/#secondary-api
Let me know.
Thanks David but still doesn't work
Cloudflare disabled - check
No caching plugins are used - check
Rebuilt permalinks and saved - check
Added secondary API to functions.php - check
Ill ask the admin guys to check if your IP is blocked.
Thanks, do you have an ETA for this?
Hey Matt,
When the icon is spinning can you right-click + Inspect the page and check the "Console" log? Are there any errors in there? If so, can you share a screenshot?
That will help us identify what kind of issue this is.
As a note - you don't have to wait until your license key is active to start building your website. The license key simply gives you access to updates via the Dashboard.
Let us know :)
Hey Tom,
There's one "invalid json" error, here's the screenshot https://prnt.sc/CwGxIePi9N4C
It's not just the license activation. The same "button-keeps-spinning-nothing-happens" when I try to activate any of the modules.
It's now working! My web host had a security setting where the rest api was disabled
Awesome, glad it's working now! :)
Guys.. Having the same problem.. Help @tom. https://prnt.sc/7xouXP3RmP2Q
Using hostinger. i have generatepress installed on my first site coffeenom.com but having trouble installing in the 2nd site.
Hi there,
your screenshot is displaying Invalid License - can you go to your Account > Downloads, and make sure you're using the license key provided there.
