[Support request] bad request displayed when trying to open custom settings

Home Forums Support [Support request] bad request displayed when trying to open custom settings

Home Forums Support bad request displayed when trying to open custom settings

  • This topic has 5 replies, 3 voices, and was last updated 2 years ago by Fernando.
Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #2291774
    mike

    when I click on open options I get a blank page with bad request

    #2291861
    David
    Staff
    Customer Support

    Hi there,

    which settings are you trying to open ?

    #2292383
    mike

    I am in my dashboard and click on generate press. I have activated all my premium options but still get bad request when I try and open options

    Start Customizing

    Site Identity
    Set options like your site title, description, logo, logo width, and more.
    Open options

    Color Options
    Set up your global colors and stylize your site to match your brand.
    Open options

    Typography System
    Set up your site typography by using our dynamic typography system.
    Open options

    Layout Options
    Set up the layout of your overall site elements.
    Open options

    The above are the options I can’t open, when I click on open option I get the bad request, thank you for your time.

    #2292485
    Fernando
    Customer Support

    Hi Mike,

    In your admin dashboard, in Tools > Site Health, can you check if there are any critical errors?

    Also check in the server section of the info page in site health if your PHP memory limit is set to a sufficient value. Usual values are at least 128 or 256M.

    Moreover, may we also know the exact error message that shows when you try opening these?

    Kindly let us know.

    #2292516
    mike

    Php is 256m, no critical errors only 3 recommended tasks.
    1 recommended improvements say a scheduled event,wp,update,comment,type,batch failed to run.
    Lastly “bad request” is what comes up after clicking on customizing options
    Thank you for your help

    #2292518
    Fernando
    Customer Support

    I see. Thank you for checking.

    I found this previous thread which had the exact issue, and here’s Tom’s response: https://generatepress.com/forums/topic/bad-request/#post-2116207

    Can you check if directly going to Appearance > Customize resolves the issue for you?

Viewing 6 posts - 1 through 6 (of 6 total)
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