[Support request] bad request displayed when trying to open custom settings

[mike]

when I click on open options I get a blank page with bad request

[David]

Hi there,

which settings are you trying to open ?

[mike]

I am in my dashboard and click on generate press. I have activated all my premium options but still get bad request when I try and open options

Start Customizing

Site Identity
Set options like your site title, description, logo, logo width, and more.
Open options

Color Options
Set up your global colors and stylize your site to match your brand.
Open options

Typography System
Set up your site typography by using our dynamic typography system.
Open options

Layout Options
Set up the layout of your overall site elements.
Open options

The above are the options I can’t open, when I click on open option I get the bad request, thank you for your time.

[Fernando]

Hi Mike,

In your admin dashboard, in Tools > Site Health, can you check if there are any critical errors?

Also check in the server section of the info page in site health if your PHP memory limit is set to a sufficient value. Usual values are at least 128 or 256M.

Moreover, may we also know the exact error message that shows when you try opening these?

Kindly let us know.

[mike]

Php is 256m, no critical errors only 3 recommended tasks.
1 recommended improvements say a scheduled event,wp,update,comment,type,batch failed to run.
Lastly “bad request” is what comes up after clicking on customizing options
Thank you for your help

[Fernando]

I see. Thank you for checking.

I found this previous thread which had the exact issue, and here’s Tom’s response: https://generatepress.com/forums/topic/bad-request/#post-2116207

Can you check if directly going to Appearance > Customize resolves the issue for you?

[Author]

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