[Resolved] Bad Request

[Karen]

When I try to customize in the appearance, generate press, I’m getting this error: Bad Request. Any suggestions?

[Leo]

Hi Karen,

Does this happen when you try to open up the customizer?

If so can you try #1 here first?
https://docs.generatepress.com/article/debugging-tips/

If that doesn’t help, then move on to #4 in the same article:
https://docs.generatepress.com/article/debugging-tips/

Let me know 🙂

[Karen]

Hello, completed the following:

. Deactivate all of your non-GP plugins – does the issue still exist? If not, activate each plugin one by one until the issue happens again. This way, you can pinpoint the problem plugin. – issue still exists

2. Turn on WP DEBUG – do any errors display in your Dashboard or on your live site? – no errors found

3. If you’re getting a white screen while Customizing or somewhere else, try increasing your memory limit. I am getting a white screen when I try to open the layout section of generatepress and hosting company does not allow PHP changes on the shared server

4. Activate the core WordPress theme (TwentySeventeen) – does the issue still exist? If so, we know it’s not a GeneratePress specific issue. I’ve activated this theme, however unsure of how to replicate this issue since it is a completely new theme.

5. Check your error_log (or ask your hosting to) – are there any big errors in there? per hosting company, no errors found on server on website.

[Elvin]

Hi Karen,

For #4: Once you’ve changed the theme, you can open Appearance > Customize again and see if it still returns Bad request.

You can also try clearing cached web content and logout/re-login.

[Karen]

The problem isn’t when I try to go to the customizer, the bad request happens when I go to Appearance, Generatepress and start customizing, layout options.

that is when I get the bad request.

[Tom]

Hi there,

Just to confirm, you’re getting a Bad Request error when clicking the buttons in the “Start Customizing” area of “Appearance > GeneratePress”? If so, are you still able to load “Appearance > Customize”?

Let me know 🙂

[Karen]

Yes, I am getting the bad request error when clicking the buttons in the “start customizing” area of the “Appearance Generatepress. What I am trying to do is remove the search bar from the primary menu. Per the instructions in the forums, I have to change that under the start customizing settings.

[Tom]

Some hosts have trouble with the URLs in the Start Customizing sections, as they include shortcuts to the specific Customize areas. We have an issue opened for this here: https://github.com/tomusborne/generatepress/issues/325

However, you can skip the Start Customizing section completely and just go into “Appearance > Customize”. This is the exact place those buttons take you.

To disable the navigation search, this should help: https://docs.generatepress.com/article/navigation-search/

Let us know 🙂

[Karen]

This issue is resolved! Thanks

[Tom]

No problem!

[Author]

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