[Support request] Back to Top Button

[Henrik]

My Back to Top Button looks weird. Hard to describe, but look at the link.
Hope you can help

[Leo]

Hi there,

Give this solution a shot:
https://generatepress.com/forums/topic/generatepress-woff2-loads-despite-typography-module-is-off/#post-1067926

Let me know if this helps 🙂

[Henrik]

Where do I do that? 🙂

[Leo]

The option is in Customizer > General.

[Henrik]

Leo, I might be more slow than most, this is my only options:

☑️ Cache dynsmic CSS
☑️ Smooth scroll

Am I looking the right place?

[Leo]

Can you follow the steps here to make sure you are using the latest versions for both the free theme and premium plugin?

Let me know 🙂

[Henrik]

Yes I do have the latest. Could something be wrong with my installation?

[Leo]

That’s strange.

So you are definitely using the latest theme version which is 2.4.0?
https://docs.generatepress.com/article/generatepress-and-gp-premium/

It was recently updated.

[Henrik]

Yes, both theme and plugin updated

[Leo]

Any chance you can send me the dashboard access to take a look?

You can send the dashboard access using Account Issue here:
https://generatepress.com/contact/

Please include the following information:
– The URL of this topic.
– Login URL.
– Username and password.

[Henrik]

Sent

[Leo]

Can you disable all plugins except GP Premium to eliminate any plugin conflicts?

We aren’t allow to do that for you.

Please leave the plugin disabled even if it doesn’t work.

Thanks 🙂

[Henrik]

Done

[Author]

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