[Resolved] anchor link doesn't function

[Leo]

Anchors are just HTML/links and GP doesn’t interfere with them so it’s likely something you added is causing the issue.

I would recommend setting up a staging site so you can find the error and do testing without changing your existing site.

[mike]

I don’t have a staging environment on this server.

Right now there it is on maintenance mode.

I have gone through all plugins, turning everything off, and still the same.
I only have yoast, wordfence, nextparticle and elementor.

What do to?

Alex

[Tom]

You can send temporary login details through our form here: https://generatepress.com/contact/

Having that javascript disabled should help us figure out what’s going on.

Response times a bit slower right now due to the holidays.

[mike]

Done.

Happy holidays

Thanks so much

[mike]

Hi,

Any news?
Site is still in maintenance mode..

Happy new year 2018!

Thanks

[Tom]

Hi Mike,

I replied directly to your email with some info – it should have come from support@generatepress.com.

Happy New Year! 🙂

[mike]

Hi Tom,

Have u sent it to klicker33@gmail.com ?

Because i see no emails from you. Even looked at spam and other folders….

Thanks

[Tom]

Is there another email you would have sent through? klicker33@gmail.com isn’t in our system at all.

[mike]

Please send to alex.margulis@gmail.com

or just post here…

[Tom]

I’m trying to find the email I sent you so I can re-send it or post it here. I replied to the email you emailed us with. That doesn’t seem to be alex.margulis@gmail.com or klicker33@gmail.com. Is there another email you would have emailed from?

[mike]

the account is registered on klicker33@gmail.com and i created the contact request through here. don’t remember leaving an email

[Tom]

Each contact form requires an email to be entered: https://generatepress.com/contact/

The reply would have gone to whatever email you input there. Our system doesn’t have either of the ones you’ve provided, so it would have to be a different one. Any ideas?

[mike]

I dont remember the email i entered.
If u can search by the content then try to find babdesign.co.il

My site is still under maintenance mode..

[Tom]

There we go!

Here’s what I found:

I think the issue likely coming from the fact that the direct URL doesn’t even work: https://www.babdesign.co.il/#catalog

Simply clicking that should take you to that section on the page, but something is preventing that from happening.

[mike]

For me it works well, On desktop. when i click it, it opens the website in the correct section….
Same as when i click the links in the website..

Only on mobile it doesn’t function.

[Author]

Posts