[Support request] 500 error

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Home Forums Support 500 error

Viewing 14 posts - 1 through 14 (of 14 total)
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    Posts
  • #1224309
    Linda

    al cargar Site Library me aparece 500 error, he realizado todos los pasos que me indican y no resulta

    #1224346
    Leo
    Staff
    Customer Support

    Hi there,

    Just to confirm, you’ve asked your host to tweak these values for you already?
    https://docs.generatepress.com/article/error-codes-importing/#server-error-500

    #1224405
    Linda

    si, realice esos pasos… y no resulta

    #1225364
    Tom
    Lead Developer
    Lead Developer

    Can you follow the Further Debugging process?: https://docs.generatepress.com/article/error-codes-importing/#further-debugging

    Are there any specific errors you can share?

    #1225396
    Linda

    hago todo y me sigue apareciendo… tienen algun tutorial?????

    #1225688
    Tom
    Lead Developer
    Lead Developer

    Did you add these lines to your wp-config.php file?:

    define( 'WP_DEBUG', true );
    define( 'WP_DEBUG_LOG', true );

    If so, the debug.log file in your wp-content folder should hold more information for us to figure out what’s going on.

    Your hosting might be able to help you with the above if you’re not able to.

    Let me know ๐Ÿ™‚

    #1301620
    Linh

    Hi Tom and Leo,

    I got same issue here.
    I tweaked all those values you suggested already.
    I follow Further Debugging by adding these 2 lines and imported (Service, by the way) again.
    But I didn’t see debug.log file in my wp-content.
    Don’t know what to do now.
    Pls help.

    #1302219
    David
    Staff
    Customer Support

    Hi there,

    if you try and import the site again and then check to see if there is a debug.log.

    #1302866
    Linh

    Hi David,

    I did import 2-3 times but there was no debug.log file in the wp-content.

    What can I do now?

    Thanks.

    #1303112
    David
    Staff
    Customer Support

    When the error appears – right click and inspect the page and let me know if any Red Errors appear in the console.

    #1310914
    Linh

    Hi David,
    Yes, one error. It said: Failed to load resource: the server responded with a status of 500 ().

    I can’t upload image here.

    What do I do now?

    Thanks.

    #1311009
    David
    Staff
    Customer Support
    #1311129
    Linh

    yes, I did all of these settings already.

    #1311810
    Tom
    Lead Developer
    Lead Developer

    Hi there,

    If it’s a 500 error, it will print the actual error to debug.log as long as you’ve added the above constants to your wp-config.php file: https://generatepress.com/forums/topic/500-error-2/#post-1225688

    With those defined, you can import a site and it will print the error to the wp-content/debug.log file.

    With the error we should be able to figure out what’s going on ๐Ÿ™‚

Viewing 14 posts - 1 through 14 (of 14 total)
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