- This topic has 13 replies, 1 voice, and was last updated 10 months, 2 weeks ago by Tom.
April 2, 2020 at 6:33 pm #1224309Linda
al cargar Site Library me aparece 500 error, he realizado todos los pasos que me indican y no resultaApril 2, 2020 at 8:01 pm #1224346LeoStaffCustomer Support
Just to confirm, you’ve asked your host to tweak these values for you already?
https://docs.generatepress.com/article/error-codes-importing/#server-error-500April 2, 2020 at 10:07 pm #1224405Linda
si, realice esos pasos… y no resultaApril 3, 2020 at 10:41 am #1225364TomLead DeveloperLead Developer
Can you follow the Further Debugging process?: https://docs.generatepress.com/article/error-codes-importing/#further-debugging
Are there any specific errors you can share?April 3, 2020 at 11:02 am #1225396Linda
hago todo y me sigue apareciendo… tienen algun tutorial?????April 3, 2020 at 5:03 pm #1225688TomLead DeveloperLead Developer
Did you add these lines to your wp-config.php file?:
define( 'WP_DEBUG', true ); define( 'WP_DEBUG_LOG', true );
If so, the
debug.logfile in your
wp-contentfolder should hold more information for us to figure out what’s going on.
Your hosting might be able to help you with the above if you’re not able to.
Let me know 🙂May 26, 2020 at 1:30 am #1301620Linh
Hi Tom and Leo,
I got same issue here.
I tweaked all those values you suggested already.
I follow Further Debugging by adding these 2 lines and imported (Service, by the way) again.
But I didn’t see debug.log file in my wp-content.
Don’t know what to do now.
Pls help.May 26, 2020 at 7:56 am #1302219DavidStaffCustomer SupportMay 26, 2020 at 7:22 pm #1302866Linh
I did import 2-3 times but there was no debug.log file in the wp-content.
What can I do now?
Thanks.May 27, 2020 at 1:26 am #1303112DavidStaffCustomer SupportJune 2, 2020 at 3:24 am #1310914Linh
Yes, one error. It said: Failed to load resource: the server responded with a status of 500 ().
I can’t upload image here.
What do I do now?
Thanks.June 2, 2020 at 5:18 am #1311009DavidStaffCustomer Support
Can you check these settings again?June 2, 2020 at 7:15 am #1311129Linh
yes, I did all of these settings already.June 2, 2020 at 2:15 pm #1311810TomLead DeveloperLead Developer
If it’s a 500 error, it will print the actual error to
debug.logas long as you’ve added the above constants to your
With those defined, you can import a site and it will print the error to the
With the error we should be able to figure out what’s going on 🙂
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