[Resolved] New problems with page header

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Home Forums Support New problems with page header

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  • #196346

    Hello Tom,

    two versions ago on my multisite everything with the page header worked fine. Since 1.2.82 I have lot of trouble. Image cropping does not work anymore.

    Since todays update it does not take effect on width and height. And curiously all pageheader images in my subsites seem to be cached from wordpress.com? Only the pageheader images, no other images on the site!

    The URL looks something like: http://i1.wp.com/unser-quartier.de/mysubsite/files/it should be http://unser-quartier.de/mysubsite/files/

    Have a look here: http://unser-quartier.de/neue-mitte

    I have definitely no Jetpack Photon or any other CDN activated.

    Any idea?

    Best wishes


    • This topic was modified 6 years, 4 months ago by Daniel.

    Hi Tom

    got the same problem here. If page header image crop mode is activated, strange image size formats appear. If crop mode is deactivated, the original image size is used/shown.

    Please advice,
    Best regards, Paul

    • This reply was modified 6 years, 4 months ago by Paul.

    Did you have Photon on previously? I believe the URL is a feature of Photon. May need to take extra steps to get your media back to your website directly. I currently use it though, works very well.


    Hi Sean

    I just realised the not working crop function. I don’t have any jetpack add ons like photon activated



    Maybe I had photon. But I can reproduce it on several subsites in my network and even when I upload a new image. (this is also my account on another job).

    Lead Developer
    Lead Developer

    A URL like this is because of Photon/the automattic CDN: http://i1.wp.com/...

    Finding an image resizer that works for everyone has proven to be ridiculously difficult.

    Can you all link me to pages where the crop function isn’t working?


    Hi Tom

    this is my website: http://www.gronova.org/ where i have different page header images and parameters: crop , width 1200px, height: 200px set, but not working as expected. Don’t know since when, but updated generatepress add ons this morning.

    Thx a lot in advance, Paul

    Lead Developer
    Lead Developer

    It looks like you’re using Photon as well.

    This issue seems to be associated with Photon, which doesn’t allow for cropping, it will just resize the image proportionally.


    sorry Tom, but photon (jetpack) isn’t activated here.
    any idea where/what to check else?, Paul


    hello Tom, same here: http://unser-quartier.de/neue-mitte

    Definitely no photon activated and same happens when I upload new images.
    Image on the site should be cropped to 1100×200

    Lead Developer
    Lead Developer

    The URLs both of your sites are using are from WordPress.com (Photon).

    Here’s a snippet of the function that serves the images:

    if( function_exists( 'jetpack_photon_url' ) ) {
    	$args = array( 'fit' => $width . ',' . $height );
    	return jetpack_photon_url( $url, $args );

    So for both of you, the jetpack_photon_url() function exists.

    I’ll see if I can get Jetpack to crop and not just resize, but you should both look into why this function exists on your site if Photon isn’t activated.


    But why is it the only image on the site is served by photon? no other image is from this source and the problem happens first in

    I’ll deactivate jetpack completely for a moment and see what happens.

    Lead Developer
    Lead Developer

    1.2.82 switched to a new image resizer as the one below was causing issues.

    The one from 1.2.82 was causing more issues, so we just switched to a new one which I like way more (way lighter).

    So that’s why these image issues have popped up since 1.2.82.

    I just wrote a fix for the resizer when Photon is in use if you want to try it out. If so, let me know at support@generatepress.com 🙂


    Hi Tom, yes you can send it to me.

    Here’s another site on a completely different environment with the same problem. No photon activated: http://kulturmanagement-online.de/
    I did not change anything after update yet. On this site it worked with 1.2.83 Only the page header is served by i0.wp.com

    Lead Developer
    Lead Developer

    Cool, shoot me an email so I know what email to send it to.

    If it’s being served through i0.wp.com, it means the jetpack_photon_url() function exists somewhere on the site. It couldn’t be served through that address if it didn’t (GP can’t use that address even if it wanted to).

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