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I’m trying to install the Wordsmith site from the site library, and when i click on details it gives me an option for “backup”, which downloads a backup.json file to my hard drive.
And then nothing.
….
Not really sure how to install a premium theme here is what I’m sayin cause it doesn’t work like the tutorial vids I’m seeing out there.
Any help is appreciated, thanks.
Matt
Made a video for supporting documentation for anyone that can assist.
https://www.loom.com/share/8f7787824d9846ac81f8551198af7f18
Thanks.
Matt
Customer Support
Hi there,
GP Premium 1.8 was just released, which improved the Site Library install and is what the current documents display. So update the plugin to the latest version and you will be able to follow those steps.
Note: The backup file is your current GP Settings. In case you want to revert to your customizer settings before install you can import that downloaded file. But its not necessary to do anything with it to install the site.
Thanks David — I updated, didn’t see that was an option, but it’s updated now.
It’s still only giving me backup option. Import is not an option.
Once you hit the Backup Options button it should change to Import Options.
Got it, thanks, David!
The Wordsmith Site threw an error at me, said theme templates don’t exist and it self cancelled.
So I said screw it and opted for a different theme, I went with the Marketer theme.
And it worked straight away.
Just need a place to write.
Thanks again!
Hmmm thats odd – sometimes the server times out, we’ll take a look to make sure theres nothing funny at our end. If you’re happy with Marketer then all good. If not let me know 🙂
I am trying to install a template but ending up in blank page need support here.
Hi there,
can you raise a new topic, so we can give your request 100% focus.
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