[Support request] how to install templates from site library

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  • #880962
    Matthew

    I’m trying to install the Wordsmith site from the site library, and when i click on details it gives me an option for “backup”, which downloads a backup.json file to my hard drive.

    And then nothing.

    ….

    Not really sure how to install a premium theme here is what I’m sayin cause it doesn’t work like the tutorial vids I’m seeing out there.

    Any help is appreciated, thanks.

    Matt

    #880972
    Matthew

    Made a video for supporting documentation for anyone that can assist.

    https://www.loom.com/share/8f7787824d9846ac81f8551198af7f18

    Thanks.

    Matt

    #880980
    David
    Staff
    Customer Support

    Hi there,

    GP Premium 1.8 was just released, which improved the Site Library install and is what the current documents display. So update the plugin to the latest version and you will be able to follow those steps.

    Note: The backup file is your current GP Settings. In case you want to revert to your customizer settings before install you can import that downloaded file. But its not necessary to do anything with it to install the site.

    #880986
    Matthew

    Thanks David — I updated, didn’t see that was an option, but it’s updated now.

    It’s still only giving me backup option. Import is not an option.

    https://d.pr/i/CblBhH

    #880989
    David
    Staff
    Customer Support

    Once you hit the Backup Options button it should change to Import Options.

    #880990
    Matthew

    Got it, thanks, David!

    The Wordsmith Site threw an error at me, said theme templates don’t exist and it self cancelled.

    So I said screw it and opted for a different theme, I went with the Marketer theme.

    And it worked straight away.

    Just need a place to write.

    Thanks again!

    #880994
    David
    Staff
    Customer Support

    Hmmm thats odd – sometimes the server times out, we’ll take a look to make sure theres nothing funny at our end. If you’re happy with Marketer then all good. If not let me know 🙂

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