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[Support request] After installing WP Discuz plugin, or maybe its generate press, grey box appears

Home Forums Support [Support request] After installing WP Discuz plugin, or maybe its generate press, grey box appears

Home Forums Support After installing WP Discuz plugin, or maybe its generate press, grey box appears

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • #445233
    bluebit

    This only happens on mobile on my site where there are comments section: https://cryptomapa.co/brasil/manaus-booking/

    Screenshot: https://imgur.com/a/CV359

    Plugin that I installed, http://wpdiscuz.com/

    How do I fix this grey bar on the right side of the screen?

    #445344
    Leo
    Staff
    Customer Support

    Hi there,

    Everything looks normal on my screen? https://s33.postimg.org/ibciytgwf/2017-12-08_2147.png

    #445407
    bluebit

    on an iphone it doesnt look normal 🙁

    #445650
    Leo
    Staff
    Customer Support

    Have you checked with the plugin author if only pages with their plugin content is affected?

    #447028
    bluebit

    Yes, still having wait for them to reply. Also I found something weird, in firefox when you access this page and click on the brazil flag, its supposed to go to a link, and it doesn’t https://cryptomapa.co/negocios/

    In Safari it works, any idea what is causing this?

    #447042
    Leo
    Staff
    Customer Support

    Hmm that’s weird.

    Looks like you are using some sort of page builder on that page though, perhaps check with their support?

    #531660
    Eric

    Was this issue resolved? I noticed the same thing happening and it only happens on mobile. Doesn’t seem to be a problem with other wordpress themes.

    #531824
    Leo
    Staff
    Customer Support

    Can you link me to the page in question?

    #531854
    Eric

    Hi Leo,

    Take my last article : https://www.veganostomy.ca/are-pouch-liner-flushable/#comments

    On a mobile phone or using Chrome inspection with the mobile toggle (not responsive) click on the box to write a comment and the page size gets wider on the right side. No idea why. I spent a few hours disabling stuff, removing plugins, going through some of the elements… Nothing gives me a clue.

    #531920
    Tom
    Lead Developer
    Lead Developer

    Give this CSS a try:

    .wc-form-footer {
        overflow: hidden;
    }
    #531932
    Eric

    Tom, you are brilliant!! Thank you! I’ll let the guys over a gvectors (the wpdiscuz devs) know about this fix.

    #531981
    Tom
    Lead Developer
    Lead Developer

    Glad I could help! 🙂

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