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[Support request] Problem wit the logo and search in the mobile.

Home Forums Support [Support request] Problem wit the logo and search in the mobile.

Home Forums Support Problem wit the logo and search in the mobile.

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #2565038
    JOSE

    Hi,
    In the Desktop version everything is fine. On mobile, if I click on the logo from a post, it does not return to home, it remains as if thinking. In the search, there are times that it does not appear and others that are not focused.
    I think the problem is with the web stories plugin but I’m not sure.
    Thanks

    Jose

    #2565135
    Leo
    Staff
    Customer Support

    Hi there,

    Any chance you can disable all plugins and custom functions except GP Premium and GenerateBlocks to eliminate conflicts from other plugins first?

    Make sure to activate the parent theme if you are using a child theme as well.

    Let me know 🙂

    #2565150
    JOSE

    hello again,
    I have seen that the problem of clicking on the logo to return to home is caused by the web stories plugin. about the search, it’s kind of diverted to one side
    thanks

    #2565165
    Ying
    Staff
    Customer Support

    Hi Jose,

    The logo and search icon can not be clicking issue is caused by content added via a plugin, as you can see in the below screenshot, the blue part is the invisible content, it’s on top of the logo area, so the logo and search icon can not be clicked after the initial load:
    https://www.screencast.com/t/TGVm3LytIf

    I’m not sure what plugin it is, would recommend disabling all plugins except GP Premium to test.

    As for the search modal position issue, the GP theme you are using currently is still a developing version, I’ll report the issue and try to fix it in the official version 🙂

    #2565173
    JOSE

    Thanks Ying,
    It’s web stories plugin. I’ll contact them
    Thanks about the search modal

    #2565284
    Ying
    Staff
    Customer Support

    No Problem, glad to help 🙂

Viewing 6 posts - 1 through 6 (of 6 total)
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