[Resolved] How to resolve License key update issue.

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This topic has 6 replies, 2 voices, and was last updated 3 years, 3 months ago by David.

Viewing 7 posts - 1 through 7 (of 7 total)

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Posts
March 9, 2023 at 3:24 am #2561229

sanjay

Hi ,

Request help to resolve following error while updating License key details.

ERROR :

403 Forbidden. Your server is not able to communicate with generatepress.com in order to activate your license key.
Need help to resolve this issue.

Regards

Sanjay S

March 9, 2023 at 3:43 am #2561255

David
Staff
Customer Support

Hi there,

this doc explains:

https://docs.generatepress.com/article/license-key-activation-issues/

March 9, 2023 at 3:47 am #2561262

sanjay

Please note my website is hosted on Godaddy server with IP address 50.62.149.30

Sanjay S

March 9, 2023 at 3:54 am #2561278

David
Staff
Customer Support

Did you try the secondary API method:

https://docs.generatepress.com/article/license-key-activation-issues/#secondary-api

March 9, 2023 at 3:55 am #2561284

sanjay

Hi ,

Despite your standard reply I would still request your help to resolve this issue.

Request help to resolve following error while updating License key details.

ERROR :

403 Forbidden. Your server is not able to communicate with generatepress.com in order to activate your license key.
Need help to resolve this issue.

Regards

Sanjay S

March 9, 2023 at 7:42 am #2561563

sanjay

Problem Resolved with the help of support team guidence.

Thanks

March 9, 2023 at 8:02 am #2561748

David
Staff
Customer Support

Glad to hear that!
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