Footer text does not update

This topic has 27 replies, 5 voices, and was last updated 3 years, 3 months ago by Leo.

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March 8, 2023 at 6:35 am #2560013

Minna

I edited the Footer text in “Elements” and customized the colours for that too. Still it doesn’t update the text I edited and shows nothing else than “@2023”. The colours are working, but the text is missing. I didn’t use emojis or anything like that (read the previous support with headline “footer text doesn’t update”. What should I do? I’m using the site called “Coach”.

March 8, 2023 at 8:09 am #2560293

David
Staff
Customer Support

Hi there,

do you have any caches on the site ? If so can you clear them or disable them.
Let me know

March 8, 2023 at 8:49 am #2560364

Minna

Hi, I checked all caches with online instructions and I didn’t find any, except the browser history and that is cleared. What is the next step?

March 8, 2023 at 8:58 am #2560376

David
Staff
Customer Support

Could i get an admin login to take a closer look ?

March 8, 2023 at 9:28 am #2560416

Minna

Can you please tell me how?

March 8, 2023 at 10:17 am #2560453

Leo
Staff
Customer Support

You can use the private information field:
https://docs.generatepress.com/article/using-the-premium-support-forum/#private-information

Let us know 🙂

March 8, 2023 at 10:26 am #2560463

Minna

So just making sure, I have to give my username and password? How can I use temporary login, when I don’t have an e-mail address where send it to? Please, give me very simple instructions, I’m new with this!

March 8, 2023 at 10:55 am #2560497

Ying
Staff
Customer Support

You can create a new admin user using the support@generatepress.com email address, then share the WP admin login URL and password with us using the private info field.

March 8, 2023 at 11:57 pm #2560983

Minna

Here it is! Thank you for your help

March 9, 2023 at 12:23 am #2561006

Fernando
Customer Support

Hi Minna,

I tried resaving it and it seems to be appearing now. Can you check?

March 9, 2023 at 1:10 am #2561045

Minna

Yes, now the text is showing, great! But now the colour update doesn’t work. There is the default colour and not the ones I have picked in Customize. Can you help please?

March 9, 2023 at 1:33 am #2561075

Fernando
Customer Support

Can you try disabling the Gutenberg plugin?

If that doesn’t work, try #1 here: https://docs.generatepress.com/article/debugging-tips/

March 9, 2023 at 2:00 am #2561122

Minna

Should it help that I deactivate it, or do I have to do something else additionally, to disable Gutenberg? And how do I know which plugins are related to GP and which are not?

March 9, 2023 at 3:30 am #2561236

David
Staff
Customer Support

Leave the Gutenberg plugin deactivated as it will conflict with other plugins.
You also need to deactivate the Classic Editor + plugin as that is removing the block editor.

The Plugins that are related to GeneratePress are:

GeneratePress Premium
GenerateBlocks

March 9, 2023 at 3:49 am #2561267

Minna

I deactivated every plugin, except GeneratePress Premium and GenerateBlocks, but it didn’t work. The colours are still the same. What should I do next?
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