[Support request] Footer text does not update

[Minna]

I edited the Footer text in “Elements” and customized the colours for that too. Still it doesn’t update the text I edited and shows nothing else than “@2023”. The colours are working, but the text is missing. I didn’t use emojis or anything like that (read the previous support with headline “footer text doesn’t update”. What should I do? I’m using the site called “Coach”.

[David]

Hi there,

do you have any caches on the site ? If so can you clear them or disable them.
Let me know

[Minna]

Hi, I checked all caches with online instructions and I didn’t find any, except the browser history and that is cleared. What is the next step?

[David]

Could i get an admin login to take a closer look ?

[Minna]

Can you please tell me how?

[Leo]

You can use the private information field:
https://docs.generatepress.com/article/using-the-premium-support-forum/#private-information

Let us know 🙂

[Minna]

So just making sure, I have to give my username and password? How can I use temporary login, when I don’t have an e-mail address where send it to? Please, give me very simple instructions, I’m new with this!

[Ying]

You can create a new admin user using the support@generatepress.com email address, then share the WP admin login URL and password with us using the private info field.

[Minna]

Here it is! Thank you for your help

[Fernando]

Hi Minna,

I tried resaving it and it seems to be appearing now. Can you check?

[Minna]

Yes, now the text is showing, great! But now the colour update doesn’t work. There is the default colour and not the ones I have picked in Customize. Can you help please?

[Fernando]

Can you try disabling the Gutenberg plugin?

If that doesn’t work, try #1 here: https://docs.generatepress.com/article/debugging-tips/

[Minna]

Should it help that I deactivate it, or do I have to do something else additionally, to disable Gutenberg? And how do I know which plugins are related to GP and which are not?

[David]

Leave the Gutenberg plugin deactivated as it will conflict with other plugins.
You also need to deactivate the Classic Editor + plugin as that is removing the block editor.

The Plugins that are related to GeneratePress are:

GeneratePress Premium
GenerateBlocks

[Minna]

I deactivated every plugin, except GeneratePress Premium and GenerateBlocks, but it didn’t work. The colours are still the same. What should I do next?

[Author]

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