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When I try to create a Page Header with Elements, I do not get a Content Area for my content. All the docs show a Content pane, but it’s missing in my basic WordPress installation using Generate Press Premium and the Classic Editor.
Also, when I install the Artisan demo from the Site Library, the demo includes Page Headers with the content area, but I’m not able to re-create any of them.
What am I missing?
Customer Support
Hi Rick,
Just to confirm, are you not seeing the content area after clicking on the Page Hero tab?
https://www.screencast.com/t/dkEthDiz9If so can you disable all plugins except for GP Premium to test?
That is correct. Thanks for addressing this question.
-Rick
Hmm can you disable all plugins except GP Premium to eliminate any conflicts?
I cannot reproduce the issue on my fresh install.
All plugins disabled except GP Premium, but the problem persists. Here’s a screenshot:
https://www.rickpaulson.com/webdev/generatepress/wp-content/uploads/2023/02/header.png
Any chance you can create a staging site and provide the dashboard access for us to take a look?
Thanks 🙂
Should I create an ADMIN account for you, then send the login credentials?
Customer Support
Hi there,
yes, if you can create a temporary admin login, and then share the URL and login details in the Private Information field below.
New development: When I created the ADMIN account for you, the content area shows up for your account. But when I login with my ADMIN account, the content area is missing.
Login credentials below:
In your User profile, can you uncheck:
Disable syntax highlighting when editing codeThank you, David! That’s a solution that’s not obvious to me, but easy to do.
I really appreciate the EXCELLENT support from you guys. Thanks again!
I was scratching my head fora while, as i knew i had seen this before, and its one of those settings you just forget about. So the Admin URL for me was the key to recalling it 🙂
Glad to be of help!
FWIW: Based on features and quality of tech support, I have recommended GP Premium for a new project. It was approved yesterday!
That is great to hear. We really appreciate that kind of feedback!
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