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[Support request] My table of contents stopped working

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Home Forums Support My table of contents stopped working

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • #2533156
    Will

    Hi,

    For some reason, I did updates of plugins and all of the table of contents stopped showing on my posts.

    Any ideas why this is or how to fix?

    Example. https://middermusic.com/songs-with-girls-names-in-the-title/ no TOC showing even though I have the shortcode [toc] in the post.

    Let me know if you need login details to help, thanks!

    #2533175
    David
    Staff
    Customer Support

    Hi there,

    the theme has no control over 3rd party plugins.
    First check to see if the plugin is still enabled, and that its settings are correct.
    Then clear any server / plugin caches.

    If the issue persists i suggest reaching out to the plugin author.

    #2533176
    Will

    Hi,

    I bulk-updated lots of plugins at the same time, so I’m not sure what plugin would have caused it?

    Is there any way to find out?

    #2533184
    Will

    Or would it be possible for one of you with tech knowledge take a look and let me know?

    #2533223
    David
    Staff
    Customer Support

    in your Plugins list, is the Table of Contents plugin listed there ? And is it still activated ?

    #2533227
    Will

    Yes, it is listed and yes, it is still activated as I want the Table of Contents to show.

    For some reason, they stopped showing out of the blue, but I believe it was after updating loads of plugins.

    #2533250
    David
    Staff
    Customer Support

    How was the ToC Added to the Posts ? As is see a closing HTML comment for it on your site, just before the first H2 in the post ?

    #2533256
    Will

    Manually added this shortcode to each post [toc].

    It just weird that all of sudden stopped showing them!

    #2533264
    David
    Staff
    Customer Support

    if you can share an admin login in the private info, i can take a quick look at the backend and see if theres anything amiss.

    In the meantime you may want to open a support topic with the ToC plugin author, just to get the ball rolling in case.

    #2533266
    Will

    Ok shared login details. Really appreciate you taking a look at this!

    Ok, I’ll find out how to contact them.

    #2533536
    Leo
    Staff
    Customer Support

    I logged in but can’t see anything obvious.

    Does it work if you disable all plugins except GP Premium, GenerateBlocks and TOC plugin to test?

    If this doesn’t help then you will need to consult with the plugin’s support team.

Viewing 11 posts - 1 through 11 (of 11 total)
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