- This topic has 15 replies, 4 voices, and was last updated 3 years, 3 months ago by
David.
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February 7, 2023 at 3:22 pm #2525183
Alex
Hi,
The infinity/load more option doesn’t work with any custom footer. Both on main theme and child.
Not using anything crazy, just %current_year% %copy% Name
Please let me how can we fix that.
Thanks
February 7, 2023 at 3:42 pm #2525203Leo
StaffCustomer SupportHi Alex,
That sounds strange – haven’t had other reports on this before.
Can you try #1 in the debugging article first?
https://docs.generatepress.com/article/debugging-tips/Make sure you have the parent theme activated as well.
It might be a good idea to start a staging site so we can do some further debugging if the above doesn’t help.
Let me know 🙂
February 7, 2023 at 4:17 pm #2525234Alex
Hi Leo,
Disabled everything except GP and GB. Same thing. With parent theme too. Clean chache. 3 different browsers.
Login provided if needed.
February 7, 2023 at 5:22 pm #2525277Leo
StaffCustomer SupportThanks for providing the login.
Can you disable all plugins except for GP Premium and GenerateBlocks for us to take a look? Unfortunately we cannot do that for you.
Please activate the parent theme as well.
Thanks!
February 8, 2023 at 12:31 am #2525496Alex
All plugins disabled. GP parent activated.
Let me know if something else is needed.
Thanks
February 8, 2023 at 12:40 am #2525510Fernando Customer Support
Hi Alex,
Can you uninstall, delete, re-download, and install GP Premium?
Also, for clarity, if you remove the copyright, does the infinite scroll work again?
February 8, 2023 at 12:46 am #2525514Alex
Hi Fernando,
Correct, if the custom copyright is removed, all is good.
I will reinstall as suggested and let you know.
Thanks
February 8, 2023 at 12:47 am #2525515Fernando Customer Support
Alright! Let us know how it goes.
The issue you’re having seems very odd.
February 8, 2023 at 2:24 am #2525578Alex
Reinstalled a fresh GP Premium download. No change…load more is not working
February 8, 2023 at 4:40 am #2525708David
StaffCustomer SupportFebruary 8, 2023 at 5:01 am #2525733Alex
Hi David,
I’ve used the Customizer>Layout>Footer field and it is just %current_year% %copy% Name. Nothing else in the footer.
I have some css which was provided on this forum and you can see it in Simple CSS section.
Couple of hooks for blocking elements and nothing else. Strange…Couple of days ago I had GP child theme on and the “load more” didn’t work, so I switched to parent and everything was fine.
Haven’t really added much since then except for content.February 8, 2023 at 5:49 am #2525794David
StaffCustomer SupportHave there been any edits made to theme files ?
And what happens if you temporarily disable the Elements module ?February 8, 2023 at 5:57 am #2525807Alex
No edits whatsoever to the theme files.
Just disabled Elements and no change.I’ll remove the custom copyright so you can take a look.
February 8, 2023 at 6:10 am #2525824David
StaffCustomer SupportFebruary 8, 2023 at 6:17 am #2525842Alex
Huh, I did remove it a few hours ago to check but there was no change. It’s permanently gone now.
You guys are great!
Thank you
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