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[Support request] KK Star Rating Plug In

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Viewing 6 posts - 1 through 6 (of 6 total)
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  • #2515318
    Javier Paya

    I installed and activated the plug in kk satr rating in order the stars ratings appear in the google results as a rich snippets, but for long ago it does not work, inside the plug in i used this j-son code:

    {
    “@context”: “https://schema.org/”,
    “@type”: “service”,
    “name”: “[1Global Translators]”,
    “aggregateRating”: {
    “@type”: “AggregateRating”,
    “ratingValue”: “[score]”,
    “bestRating”: “[best]”,
    “ratingCount”: “[5]”
    }
    }

    But when i activate this option for the rich snippeds, google search console show this errors:

    Major Critical Issues*
    The object type of the field “itemReviewed” is invalid

    The name of the reviewed item is missing

    There is an invalid integer in the “ratingCount” property

    Major Non-Critical Issues‡
    Rating scale could not be determined

    There is an invalid integer in the “ratingCount” property

    I also have tried to update the plugin since a long ago but when i did, the plug in erased all the ratings that the pages and post had until the updated.

    So, i think thatb maybe there is a conflict with the theme or maybe the json code is incorrect.

    What can i do?

    Thanks in advance,

    Andrés

    #2515521
    David
    Staff
    Customer Support

    Hi there,

    its not related to the Theme, it has no involvement with what that plugin or the JSON code would be doing.

    What is this: [1Global Translators] is that a shortcode provided by the plugin ?

    #2516794
    Javier Paya

    Thanks for the answer.

    I changed [name] for [1Global Translators]

    and “Creativeworks” for “service”

    The original json code was:

    {
    “@context”: “https://schema.org/”,
    “@type”: “Creativeworks”,
    “name”: “[name]”,
    “aggregateRating”: {
    “@type”: “AggregateRating”,
    “ratingValue”: “[score]”,
    “bestRating”: “[best]”,
    “ratingCount”: “[5]”
    }
    }

    But i did not work. So who can i solve it?

    Best regards,

    Andrés

    #2517226
    David
    Staff
    Customer Support

    but what is: [name] where does this come from ? Is this in the KK Start Plugin ?

    #2518216
    Javier Paya

    Yes this es a json code that is in the kk star plug in.

    Greetings,

    Andrés

    #2518399
    David
    Staff
    Customer Support

    Have you spoken to the KK Star plugin author ?
    As this is not related to the theme

Viewing 6 posts - 1 through 6 (of 6 total)
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