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Hey,
On one of my sites, the GeneratePress Premium Plugin won’t update. GeneratePress itself is already updated it seems, but when I press to update the Premium, it says: “Update failed: Download failed. Unauthorized”
Can you tell me why this is and what I need to do please?
Thanks,
EllaCustomer Support
Hi Ella,
Can you try the instructions here?: https://docs.generatepress.com/article/updating-issues/#getting-an-unauthorized-message
Let us know how it goes.
Perfect, thanks so much. Pressing the “update key” button, fixed it!
You’re welcome, Ella!
I’m having the same problem when trying to update the GeneratePress Premium Plugin
Update failed: Download failed. Unauthorized
As advised by Fernando I tried the article https://docs.generatepress.com/article/authorizing-site-urls/
This doesn’t seem to work for my staging site. As advised in the article I went to Purchase History-> View Licenses-> Manage Sites. The staging site URL was already added. I even deactivated it and added it again.
For better or worse however, I tried the advice in the article on my live site and it DID work. Can I get some help here? I’m relatively new and I’m not sure how to get the update on the staging site.
Thank you!
Customer Support
Any chance you can open a new topic for your question?
Thanks!
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