Archived topic

GeneratePress Premium Not Updating

5 replies · Started by Ella on January 17, 2023

Viewing posts 1–6 of 6

January 17, 2023 at 1:02 am #2498477

Hey,

On one of my sites, the GeneratePress Premium Plugin won't update. GeneratePress itself is already updated it seems, but when I press to update the Premium, it says: "Update failed: Download failed. Unauthorized"

Can you tell me why this is and what I need to do please?

Thanks,
Ella

January 17, 2023 at 1:16 am #2498491

Hi Ella,

Can you try the instructions here?: https://docs.generatepress.com/article/updating-issues/#getting-an-unauthorized-message

Let us know how it goes.

January 17, 2023 at 1:23 am #2498499

Perfect, thanks so much. Pressing the "update key" button, fixed it!

January 17, 2023 at 1:26 am #2498506

You're welcome, Ella!

March 26, 2023 at 10:53 am #2583054

I'm having the same problem when trying to update the GeneratePress Premium Plugin

Update failed: Download failed. Unauthorized

As advised by Fernando I tried the article https://docs.generatepress.com/article/authorizing-site-urls/

This doesn't seem to work for my staging site. As advised in the article I went to Purchase History-> View Licenses-> Manage Sites. The staging site URL was already added. I even deactivated it and added it again.

For better or worse however, I tried the advice in the article on my live site and it DID work. Can I get some help here? I'm relatively new and I'm not sure how to get the update on the staging site.

Thank you!

March 26, 2023 at 11:30 am #2583091

Any chance you can open a new topic for your question?

Thanks!

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