[Support request] GB PRO Subscription Issue

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This topic has 3 replies, 2 voices, and was last updated 3 years, 3 months ago by David.

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January 16, 2023 at 4:23 am #2497283

Dev

Hello,

My GB Pro renewal date is on 15 January 2024.

Then why did you guys expire my GB PRO license? And why are you charging my card on 15 January 2023 when the renewal date is on 15 January 2024?

Please check the screenshot URL below of my GB PRO Account.

https://prnt.sc/RCMHCa7lC4_q

Let me know.

January 16, 2023 at 5:30 am #2497354

David
Staff
Customer Support

Hi there,

please visit the following link:

https://generateblocks.com/support/

And use the Account / Billing form to ask this question.
Our accounts team will then handle the issue.

January 16, 2023 at 5:33 am #2497357

Dev

Hi,

I had already done that and I’m waiting for their reply.

January 16, 2023 at 5:37 am #2497362

David
Staff
Customer Support

Then please afford the accounts team a little patience.
We try to operate 24hr technical support but our Accounts team are based in a Pacific Standard Time region. They will answer as soon as they are able to.
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