[Support request] GB PRO Subscription Issue

[Dev]

Hello,

My GB Pro renewal date is on 15 January 2024.

Then why did you guys expire my GB PRO license? And why are you charging my card on 15 January 2023 when the renewal date is on 15 January 2024?

Please check the screenshot URL below of my GB PRO Account.

https://prnt.sc/RCMHCa7lC4_q

Let me know.

[David]

Hi there,

please visit the following link:

https://generateblocks.com/support/

And use the Account / Billing form to ask this question.
Our accounts team will then handle the issue.

[Dev]

Hi,

I had already done that and I’m waiting for their reply.

[David]

Then please afford the accounts team a little patience.
We try to operate 24hr technical support but our Accounts team are based in a Pacific Standard Time region. They will answer as soon as they are able to.

[Author]

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