[Support request] Home page Hero Image doesn’t appear on mobile version

Hello Ying,

Thanks for your answer. I use an Androïd and it is not fixed at all.

When I use the desktop version I see the old picture (a blond air woman). I change the picture for the brown air woman you can see under the mail (or contact) page. Wich one do you see ?

What can I do ?

Thanks for your help,

Julie

Hello,

Thank you for your answer. I clear the cache of my website, it didn’t change anything. Then I clear my mobile caches and it work very well. Thank you very much.

But everybody is seeing the blonde haired woman. I tried to change another page hero image and the old one stay. I guess I should open a new topic for that ?

Julie

I changed the featured image of the specific pages. (NB : I delete the source image of the hero element. It still appears on the hero element).

I don’t know if it is related, but before changing image, I change the logo in Appearance and this one appears only on the desktop version and not on the mobile version.

Thanks for your help,

Julie

Hello,

Sorry for the delay of my answer.

Thank you. When I turn off Litespeed and wait few minutes, I can change the Hero image on my website.

I have one last question. What is the best dimensions in pexels (or ratio) of a picture to use it as a Hero Image on the Mellow theme ?

Thank you very much for your help.

Julie

Hi Ying,

Thank you very much for your answer.

Julie