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[Support request] Skip to content menu open

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Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • #2477042
    Atefan

    Hi, I can’t see, where the problem is coming from.
    I removed all cache and still it shows Skip to content and the menu is fully open.
    Do you have an idea, what causes this problem?
    And it is only at the index, when you check other pages they work well.
    Regards

    #2477088
    David
    Staff
    Customer Support

    Hi there,

    can you disable the Autoptimize plugin, then clear any caches. Let me know.

    #2477487
    Atefan

    Dear David, it is deactivated.
    But I have activated and cleared it again and now it’s deactivated again.

    Regards

    #2477489
    Fernando
    Customer Support

    Hi Atefan,

    It does seem to be a caching issue. For instance, try adding /?nocache at the end of your URL to check.

    With that said, can you disable all caching/optimization plugins one by one and check if the issue goes away?

    #2477491
    Atefan

    Hi Fernando, I have cleared all, and all are deactivated, still he same.
    Regards

    #2477492
    Atefan

    does Generatepress have a cache too?

    #2477493
    Fernando
    Customer Support

    No, GeneratePress doesn’t.

    Can you keep them disabled for a while? I’ll check how it looks from my end.

    #2477494
    Atefan

    Yes sure, Cloudflare is in Development Mode.
    Thank you

    #2477495
    Fernando
    Customer Support

    Autoptimize is still activated from my end.

    Can you double-check your Cloudflare settings?

    Reach out to your hosting provider and ask if there’s server caching on your server as well to be sure.

    #2477517
    Atefan

    Hi Fernando,
    i had to ask the hosting company to clear x-server-cache and x-proxy-cache and it solved the problem.
    Thanks to have a look at it!
    good day

    #2477518
    Fernando
    Customer Support

    You’re welcome, Atefan!

Viewing 11 posts - 1 through 11 (of 11 total)
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