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After pressing installation button on a specific website it shows nothing. Desperately needed help
Customer Support
Hi there,
can you explain in a little more detail what the issue is ?
Perhaps share a screenshot.Hey David,
I am trying to import website from the site library. I have installed all the required plugins as well. But upon clicking the installation button for any site it gets blank.Image can be seen in below link
Customer Support
That is very strange. I’ve never seen the screenshot you are showing before.
Are you able to follow the steps in this documentation and video?
https://docs.generatepress.com/article/using-the-site-library/If that’s not what you are seeing, then please try disabling all plugins except GP Premium to test.
Let me know 🙂
I had removed all the plugins then installed the GP premium and afterwards only the required plugs by the specific template. Still dosent work at all.
When you see that empty site library page, can you Right Click > Inspect the page, this will open the browser developers tools. In its Console Tab – can you see any Errors ?
Below Error is there
react-dom.min.js?ver=17.0.1:9 DOMException: Failed to execute ‘removeChild’ on ‘Node’: The node to be removed is not a child of this node.
at gr (https://passudesign.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=17.0.1:9:69367)
at Br (https://passudesign.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=17.0.1:9:80574)
at unstable_runWithPriority (https://passudesign.com/wp-includes/js/dist/vendor/react.min.js?ver=17.0.1:9:7431)
at xn (https://passudesign.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=17.0.1:9:29950)
at Ar (https://passudesign.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=17.0.1:9:78535)
at Pr (https://passudesign.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=17.0.1:9:74654)
at https://passudesign.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=17.0.1:9:30173
at unstable_runWithPriority (https://passudesign.com/wp-includes/js/dist/vendor/react.min.js?ver=17.0.1:9:7431)
at xn (https://passudesign.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=17.0.1:9:29950)
at Nn (https://passudesign.com/wp-includes/js/dist/vendor/react-dom.min.js?ver=17.0.1:9:30118)
rr @ react-dom.min.js?ver=17.0.1:9
react-dom.min.js?ver=17.0.1:9 Uncaught DOMException: Failed to execute ‘removeChild’ on ‘Node’: The node to be removed is not a child of this node.I have tried disabling all the plugins and attempted the installation again but it is still showing the same error.
Customer Support
Hi Hafiz,
I see. Can you provide admin login credentials so we can take a closer look at the issue?
Please use the Private Information field for this: https://docs.generatepress.com/article/using-the-premium-support-forum/#private-information
I have posted the details below.
Can you disable all plugins for us to test?
If this is a live site with traffic then please start a staging site.
Thanks!
I have disabled all the plugins please check now
Can you give it another try?
It seems to work for me:
https://www.screencast.com/t/0fZH1EWyOr did the error appear during the installation?
Error appear after clicking on the installation button.
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