Unable to import my website onto GP premium Themes

What specific template are you trying to install? Can we try to install it from our end to test?

Yes please, its the e-commerce one with soap template.

I just imported Shop and did not encounter any issues :)

Can you please confirm which steps were followed and how it was successful?

I simply followed the video here and it worked:
https://docs.generatepress.com/article/using-the-site-library/

Thank you for the support.

No problem :)