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Hello,
I have a big problem with the logo on my site. It only appears on Safari on computer and on tablet.
It disappeared on Safari on smartphone and on Google Chrome on the 3 supports (computer except in the sticky menu, tablet and smartphone).
Just before, I did an update of GeneratePress.
I also deleted the bad logo in the media library while cleaning up. I re-downloaded and reinstalled it and that’s when I discovered all these bugs.
Thanks in advance for your helpCustomer Support
Hi there,
Any chance you can disable all plugins except GP Premium to eliminate conflicts from other plugins first?
Make sure to activate the parent theme if you are using a child theme as well.
If that doesn’t help please link us to the page in question keeping the condition above.
Let me know 🙂
Hello Leo,
Thanks for your answer.
I deactivated all the plugins, but it didn’t change anything. I reactivated them, but I stayed on the parent theme (I was on a child theme).
Address below in the private part.I was able to see the logo in Firefox and Chrome no problem:
https://www.screencast.com/t/czUAXq0iGood, but I don’t understand why it doesn’t work for me… It’s still very strange! I just got it on my desktop computer on chrome, but not on the laptop or iPhone.
I don’t understand. I tried to clear the cache, but it does not change anythingLéo, I’m sorry, but IT still doesn’t Work on Apple screens…
Do you have a retina logo uploaded?
If so can you remove it to test?
Yes, I had one, I removed it, I cleared the cache and… Nothing has changed. Still no logo on my iPhone…
Customer Support
Hi Patricia,
The source to your mobile logo leads to a 404 page. Can you try re-uploading this logo?
Great ! Thanks Fernando 😅
You’re welcome, Patricia!
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