[Resolved] My logo has disappeared

[Patricia]

Hello,
I have a big problem with the logo on my site. It only appears on Safari on computer and on tablet.
It disappeared on Safari on smartphone and on Google Chrome on the 3 supports (computer except in the sticky menu, tablet and smartphone).
Just before, I did an update of GeneratePress.
I also deleted the bad logo in the media library while cleaning up. I re-downloaded and reinstalled it and that’s when I discovered all these bugs.
Thanks in advance for your help

[Leo]

Hi there,

Any chance you can disable all plugins except GP Premium to eliminate conflicts from other plugins first?

Make sure to activate the parent theme if you are using a child theme as well.

If that doesn’t help please link us to the page in question keeping the condition above.

Let me know 🙂

[Patricia]

Hello Leo,
Thanks for your answer.
I deactivated all the plugins, but it didn’t change anything. I reactivated them, but I stayed on the parent theme (I was on a child theme).
Address below in the private part.

[Leo]

I was able to see the logo in Firefox and Chrome no problem:
https://www.screencast.com/t/czUAXq0i

[Patricia]

Good, but I don’t understand why it doesn’t work for me… It’s still very strange! I just got it on my desktop computer on chrome, but not on the laptop or iPhone.
I don’t understand. I tried to clear the cache, but it does not change anything

[Patricia]

Léo, I’m sorry, but IT still doesn’t Work on Apple screens…

[Leo]

Do you have a retina logo uploaded?

If so can you remove it to test?

[Patricia]

Yes, I had one, I removed it, I cleared the cache and… Nothing has changed. Still no logo on my iPhone…

[Fernando]

Hi Patricia,

The source to your mobile logo leads to a 404 page. Can you try re-uploading this logo?

[Patricia]

Great ! Thanks Fernando 😅

[Fernando]

You’re welcome, Patricia!

[Author]

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