[Support request] 403 Forbidden. Your server is not able to communicate with generatepress.com in

Home Forums Support [Support request] 403 Forbidden. Your server is not able to communicate with generatepress.com in

Home Forums Support 403 Forbidden. Your server is not able to communicate with generatepress.com in

  • This topic has 1 reply, 2 voices, and was last updated 2 years ago by Tom.
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    Posts
  • #2174848
    Oliver

    Hi

    I’m having this same issue that others have had. I’ve been in touch with my host to try to resolve it. In their latest message they say:

    “As per the error message I have checked IP address 162.159.135.42 for generatepress.com is not blocked at the server firewall. Also, curl is installed on the server. Can you please once check generatepress.com end where the server IP address 213.175.196.35 is blocked at their end.”

    Can you please check this for me?

    Thank you
    Oliver

    #2174933
    Tom
    Lead Developer
    Lead Developer

    Hi there,

    Can you try our secondary API?: https://docs.generatepress.com/article/403-forbidden-when-activating-license-key/#secondary-api

    Let me know 🙂

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