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[Support request] Import doesnt working

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Home Forums Support Import doesnt working

Viewing 15 posts - 1 through 15 (of 60 total)
  • Author
    Posts
  • #2120823
    Lupu

    Hi, I have a problem with imprting theme style. Is just importing theme options without importing theme content (landing pages etc).
    Did anyone have this problem?

    #2120876
    David
    Staff
    Customer Support

    Hi there,

    this doc explains how to use the Site Library:

    https://docs.generatepress.com/article/using-the-site-library/

    Make sure during the process you check: Import Demo Content:

    https://www.screencast.com/t/cvcArEUW

    If that is selected and it is still not working then check the servers settings to make sure there is sufficient PHP memory and the Max Upload Limit is greater eg. 500mb +

    #2120881
    Lupu

    Hi David,
    This is what i make it, but no chance to see that tempalte on my site 🙂
    Do you need credentials?

    #2120896
    David
    Staff
    Customer Support

    Provide us a URL and temporary admin login in the Private Information field and i can take a look.

    #2120925
    Lupu

    https://staging.getdiscount.ro
    You can try to import what template you want from business site library (theme options and content)
    Thank you!

    #2120942
    David
    Staff
    Customer Support

    Aah – when i visit the URL i get a security warning – it states your SSL certificate is invalid. You need to fix that first as that is a likely cause of stopping the content being imported.

    #2120944
    Lupu

    But also, you can use without SSL
    http://staging.getdiscount.ro

    #2120945
    David
    Staff
    Customer Support

    Yes, but you have an invalid SSL attached, and the import process will attempt HTTPS transfer and that could be bugging it out.
    Ideally you want to fix an SSL issue before building a site or you’re going to cause bigger problems down the line.

    #2120946
    Lupu

    ok, i will fix it and i`ll try again 🙂
    please dont close this topic 🙂

    #2120954
    David
    Staff
    Customer Support

    We will keep it open – let us know how you get on

    #2120965
    Lupu

    I just installed SSL 🙂 can you try again?

    #2120978
    David
    Staff
    Customer Support

    In Settings > General – you need to update the 2 x URLs to HTTPS

    #2120991
    Lupu

    Done! But please recheck the new password

    #2120993
    David
    Staff
    Customer Support

    Try importing a site now.

    #2120998
    Lupu

    I just do that! Same situation. Could you try it too?

Viewing 15 posts - 1 through 15 (of 60 total)
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