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[Support request] Theme appears broken after an update

Home Forums Support [Support request] Theme appears broken after an update

Home Forums Support Theme appears broken after an update

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • #1853643
    Margarita

    Hi,

    I have updated to Version: 3.0.4 today and my site broke. All of the formatting on Category pages is scrambled, here is an example:
    https://www.thewildlifediaries.com/wildlife-watching-trips/

    Some post pages are affected and some are not. What could possibly cause this?

    Thank you,
    Margarita

    #1853671
    Elvin
    Staff
    Customer Support

    Hi there,

    Can you try clearing your caching/optimization plugin’s cache? If you’re using CDN can you try purging that as well?

    Let us know how it goes.

    #1853681
    Margarita

    Thank you Elvin,

    I’ve done as you suggested to no effect. The problem is only visible when I am not logged into WordPress. So I login in incognito mode. It looks fine to me when I’m logged in.

    The issue is also very inconsistent. Some categories pages are affected, some are not. Same with the posts. I can fix the posts one at a time by just hitting the update button. It seems to re-set the post. Unfortunately, it doesn’t work with categories.

    Cheers,
    Margarita

    #1853720
    Margarita

    Hello again,

    My host was able to help me. It appears to be an absolute coincidence that the theme update coincided with another update that caused the conflict.

    Thank you for you time,
    Margarita

    #1854949
    Elvin
    Staff
    Customer Support

    Thanks for letting us know. Glad you got it sorted. 😀

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