Site logo

[Resolved] Site Import not working.

Home Forums Support [Resolved] Site Import not working.

Home Forums Support Site Import not working.

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • #1753824
    Kevin

    Hello.
    I am trying to import demo and it’s not working.

    Everything goes perfectly find but nothing is imported when I go to the site.

    I am importing JAVA theme and using both Import Theme Options and Import Demo Content

    Everything progresses fine and successfully ends.

    When I go to site, nothing is imported…no menu, pages, post or theme options.

    #1753852
    Leo
    Staff
    Customer Support

    Hi there,

    Which GP Premium version are you using?

    Let me know 🙂

    #1753885
    Kevin

    I am using following

    GP Premium Version Version 2.0.0
    Theme GeneratePressVersion: 3.0.3

    #1753901
    Kevin

    Here is my site health info.

    #1753933
    Kevin

    After doing more research, following is happening.

    – Widget: imported
    – Pages: not imported
    – Posts: not imported
    – Theme Configation: Not imported
    – Menu: Not imported
    – Plugin: Installed, Activated
    – Media: only log imports

    #1754000
    Leo
    Staff
    Customer Support

    Can you follow the steps here to retrieve further bugging info?
    https://docs.generatepress.com/article/error-codes-importing/#further-debugging

    Let me know 🙂

    #1754059
    Kevin

    I did what you asked by adding following

    define( ‘WP_DEBUG’, true );
    define( ‘WP_DEBUG_LOG’, true );

    …Demo Importer runs fine and does not generate any log as there is no error.

    I get following at the end which shows everything is perfectly fine.

    Import Complete
    Check out your new site and start making it yours!

    Note: We do our best to ensure all imported images are licensed for open use. However, image licenses can change, so we strongly advise that you replace all imported images with your own.

    View Site

    #1754170
    Tom
    Lead Developer
    Lead Developer

    So there’s nothing at all in the debug.log file?

    What about the error_log file on the server? Anything in there?

    The content part is being skipped, so there must be some sort of log as to why. That log will be the key in figuring out what we’re looking at.

    #1754352
    Kevin

    There is none on eithere. I shared my wordpress admin credential. Please log in and see if you can help.
    Thank you.

    #1754466
    Tom
    Lead Developer
    Lead Developer

    I did log in and try it and can confirm it’s not working for you. However, I would need some sort of clue as to why it’s not working to figure out what’s going on.

    If you’d like to provide sFTP details (privately, of course), I should be able to debug further as I’ll be able to access logs.

    Let me know 🙂

    #1755297
    Kevin

    New site admin and ftp info below

    #1755785
    Tom
    Lead Developer
    Lead Developer

    Hi there,

    Something is preventing your server from download the content XML correctly. Can you ask your hosting to make sure the following extension is active on your server?: https://generatepress.com/forums/topic/importing-content-doesnt-finish/#post-1718116

    If that doesn’t work, this is another related solution: https://generatepress.com/forums/topic/import-from-site-library-but-has-no-demo-content/#post-932022

    #1755881
    Kevin

    Is there a way to just download and import demo site?
    I am looking for Java demo so all I need is settings and xml for import to do it manually.

    Thank you.

    #1755904
    Tom
    Lead Developer
    Lead Developer

    Sure, but you won’t get the benefits of the import finishing, like imported widgets or site options.

    Here’s the XML file: https://gpsites.co/files/java/content.xml

    You can import that in “Tools > Import”.

Viewing 14 posts - 1 through 14 (of 14 total)
  • You must be logged in to reply to this topic.