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Hi,
i cant import websiteCustomer Support
Hi there,
are you trying to import a site from the GP Site Library ?
If so what exact error are you receiving ?i, yes:
Can you make sure the server has NO Caching / CDN or other optimizations enabled.
No, they arent cdn or cache system on server 🙁
hmmm…. do you have any browser extensions installed that may be blocking stuff ( eg. ads ). Easiest way to test is in a Private/incognito browser with extensions disabled.
Hi,
i tried and error again…….; 🙁Can you check with your Host as the error has now moved to 504 which is a time out error – they should be able to check the error logs to see what the issue is.
Here is the code i have :
[Wed Mar 24 00:11:34.648812 2021] [proxy_fcgi:error] [pid 5685] [client 91.160.82.19:32870] AH01071: Got error ‘ invalid range in character class at offset 11 in /home/www/vhosts/cofacerating.fr/httpdocs/wp-content/plugins/js_composer/include/autoload/hook-vc-grid.php on line 162PHP message: PHP Warning: preg_match_all(): Compilation failed: invalid range in character class at offset 11 in /home/www/vhosts/cofacerating.fr/httpdocs/wp-content/plugins/js_composer/include/autoload/hook-vc-grid.php on line 162PHP message: PHP Warning: preg_match_all(): Compilation failed: invalid range in character class at offset 11 in /home/www/vhosts/cofacerating.fr/httpdocs/wp-content/plugins/js_composer/include/autoload/hook-vc-grid.php on line 162PHP message: PHP Warning: preg_match_all(): Compilation failed: invalid range in character class at offset 11 in /home/www/vhosts/cofacerating.fr/httpdocs/wp-content/plugins/js_composer/include/autoload/hook-vc-grid.php on line 162PHP message: PHP Warning: preg_match_all(): Compilation failed: invalid range in character class at offset 11 in /home/www/vhosts/cofacerating.fr/httpdocs/wp-content/plugins/js_composer/include/autoload/hook-vc-grid.php on line 162PHP message: PHP Warning: preg_match_all(): Compilation failed: invalid range in character class at offset 11 in /home/www/vhosts/cofacerating.fr/httpdocs/wp-content/plugins/js_composer/include/autoload/hook-vc-grid.php on line 162PHP message: PHP Fatal error: Maximum execution time of 300 seconds exceeded in /home/www/vhosts/cofacerating.fr/httpdocs/wp-includes/formatting.php on line 3381’, referer: https://cofacerating.fr/wp-admin/themes.php?page=generatepress-site-library
All the errors are pointing at the JS Composer plugin.
We don’t recommend importing a site on top of an existing site – all other plugins should be disabled before trying the import.
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