Import website error 502

https://i.imgur.com/OE9D3bB.png

Hi there,

are you trying to import a site from the GP Site Library ?
If so what exact error are you receiving ?

i, yes:
https://i.imgur.com/VwvXLdx.png

Can you make sure the server has NO Caching / CDN or other optimizations enabled.

No, they arent cdn or cache system on server :(

hmmm.... do you have any browser extensions installed that may be blocking stuff ( eg. ads ). Easiest way to test is in a Private/incognito browser with extensions disabled.

Hi,
i tried and error again.......; :(
https://i.imgur.com/rUdviAK.png

Can you check with your Host as the error has now moved to 504 which is a time out error - they should be able to check the error logs to see what the issue is.

Here is the code i have :

[Wed Mar 24 00:11:34.648812 2021] [proxy_fcgi:error] [pid 5685] [client 91.160.82.19:32870] AH01071: Got error ' invalid range in character class at offset 11 in /home/www/vhosts/cofacerating.fr/httpdocs/wp-content/plugins/js_composer/include/autoload/hook-vc-grid.php on line 162PHP message: PHP Warning: preg_match_all(): Compilation failed: invalid range in character class at offset 11 in /home/www/vhosts/cofacerating.fr/httpdocs/wp-content/plugins/js_composer/include/autoload/hook-vc-grid.php on line 162PHP message: PHP Warning: preg_match_all(): Compilation failed: invalid range in character class at offset 11 in /home/www/vhosts/cofacerating.fr/httpdocs/wp-content/plugins/js_composer/include/autoload/hook-vc-grid.php on line 162PHP message: PHP Warning: preg_match_all(): Compilation failed: invalid range in character class at offset 11 in /home/www/vhosts/cofacerating.fr/httpdocs/wp-content/plugins/js_composer/include/autoload/hook-vc-grid.php on line 162PHP message: PHP Warning: preg_match_all(): Compilation failed: invalid range in character class at offset 11 in /home/www/vhosts/cofacerating.fr/httpdocs/wp-content/plugins/js_composer/include/autoload/hook-vc-grid.php on line 162PHP message: PHP Warning: preg_match_all(): Compilation failed: invalid range in character class at offset 11 in /home/www/vhosts/cofacerating.fr/httpdocs/wp-content/plugins/js_composer/include/autoload/hook-vc-grid.php on line 162PHP message: PHP Fatal error: Maximum execution time of 300 seconds exceeded in /home/www/vhosts/cofacerating.fr/httpdocs/wp-includes/formatting.php on line 3381', referer: https://cofacerating.fr/wp-admin/themes.php?page=generatepress-site-library

All the errors are pointing at the JS Composer plugin.
We don't recommend importing a site on top of an existing site - all other plugins should be disabled before trying the import.