Addon Activate "unverified"

This topic has 17 replies, 7 voices, and was last updated 11 years, 6 months ago by Tom.

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August 10, 2014 at 10:54 pm #11006

n4pp3lbl00d

Hello,

i have buyed your addons, but i cant can activate them.

Stauts: unverified

I click on “Verify Email” but it dont change…. and i dont know why..

August 10, 2014 at 11:00 pm #11007

Tom
Lead Developer
Lead Developer

Hi there,

Are you positive you’re entering the email you purchased the addons with?

If so, can you email me at support@generatepress.com with your email so I can check?

Thanks,
Tom

August 11, 2014 at 12:36 pm #11330

James

I am also having problems with verification. I have sent you my email so you can check it on your end. I have already received a receipt at this email address so it should be correct.

Let me know what you find out.

Thanks

Jim

August 11, 2014 at 1:05 pm #11387

Tom
Lead Developer
Lead Developer

Just tried on my localhost with your email with no issues.

Sent you an email asking for login details so I can debug.

What host are you using?

Tom

August 11, 2014 at 2:04 pm #11427

n4pp3lbl00d

Im using bplaced Hastings with wordpress 3.9 german Edition

If i try to search some themes He Cent find anything..
Only the themes I Upgrade on my ftp, can i find and Use is that normal?

Thank you

August 11, 2014 at 2:10 pm #11428

Tom
Lead Developer
Lead Developer

Can you email me at support@generatepress.com with your login details so I can take a look for a possible cause?

This usually happens when your server doesn’t allow communication with mine to make sure the email is valid. In which case I manually activate each addon from your installation.

Let me know,
Tom

August 11, 2014 at 2:37 pm #11430

n4pp3lbl00d

Hello Aain,

Email with wordpress Adresse, Usename and Password is oft.

Thanks

August 11, 2014 at 8:43 pm #11648

Ashley Brownell

I to am having trouble verifying my addons. I just purchased the colors and backgrounds but cant activate. I would send you an email but cant really tell from the comments what info you would need.

August 11, 2014 at 9:11 pm #11649

Tom
Lead Developer
Lead Developer

Hi Ashley,

URL, username and password please 🙂

Very odd that the few of you can’t verify while many other can – but I’ll get to the bottom of it!

Tom

August 12, 2014 at 3:21 am #11660

n4pp3lbl00d

Hi Tom,

tanks for your help.
The addons are running now !

The Problem was my FREE Webspace Host ! bplaced.net
I used a free account there is cURL not activated, i upgraded to Pro Account “3 Euro” per moth and 5 mins later I can verified the addons and all is good.

thanks for this nice theme and very good support.

August 12, 2014 at 9:14 am #11752

Tom
Lead Developer
Lead Developer

Excellent!

August 12, 2014 at 2:27 pm #11942

Tom
Lead Developer
Lead Developer

All issues above have been resolved 🙂

Tom

August 15, 2014 at 1:56 pm #13475

dyami

Hi Tom, I love your themes and I’m very happy with it.
I bought all the addons (package) and i’ve installed them yesterday and verified my e-mail adress, but today I had to verify all addons again.

Can you tell me why that happens?

Thanks.

August 15, 2014 at 2:07 pm #13476

Tom
Lead Developer
Lead Developer

Hi Carmen,

It absolutely shouldn’t have – let me know if it happens again and I’ll look into it for you 🙂

August 15, 2014 at 2:17 pm #13477

dyami

Thanks for the fast response Tom!
I’ll let you know if it happens again.
I also rated your theme with 5 stars 🙂
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